Engineer - Service Operations

10 hours ago

Hamilton, New Zealand Te Wānanga o Aotearoa Full time

**Engineer - Service Operations**
- Lead the charge in optimizing service delivery processes, ensuring maximum efficiency and customer satisfaction
- Permanent, Full-time (37.5 hours per week)
- Free health and life insurance, generous leave provisions plus additional leave based on length of service, free car parking.
- A whanau-friendly workplace with the potential of Flexible Working Arrangements

**About us**

Te Wānanga o Aotearoa (TWoA) is New Zealand’s second largest tertiary institution, and we’ve been providing transformational education opportunities to New Zealanders for nearly 40 years. Our vision of **‘Whānau transformation through education’** drives our commitment to being at the forefront of tertiary education underpinned by Māori culture and values.

Ko ngā uara (our values) are woven throughout the actions we take to achieve great outcomes for our tauira (students) and kaimahi (employees):

- ** Te Aroha**:Having regard for one another and those for whom we are responsible and to whom we are accountable.
- ** Te Whakapono**:The basis of our beliefs and the confidence that what we are doing is right.
- ** Ngā Ture**:The knowledge that our actions are morally and ethically right and that we are acting in an honourable manner.
- ** Kotahitanga**:Unity amongst iwi and other ethnicities; standing as one.

**About the role**

Te Wānanga o Aotearoa, a leading provider of Tertiary Education across Aotearoa, is currently recruiting for an Engineer - Service Operations to provide front-line IT advice and support to the organisation’s technology users (staff and students) and resolve IT requests. This full-time position is based at our Mangakōtukutuku Campus, Hamilton.

Applicants will have Diploma Computing Level 5 (or related field), and/or be a Microsoft Certified Professional, have at least two years’ experience in an IT service desk or remote support role and hold a full New Zealand driver’s licence (Class 1). It would be an advantage if you have had experience working within a multi-site IT environment. Excellent relationship management skills, written and oral communication skills, planning and project/task management skills are needed for this role along with knowledge of Microsoft Active Directory and a sound understanding of IT technology concepts.

As a kaupapa Māori organisation, your willingness to participate in cultural activities and develop an understanding of Āhuatanga Māori (values, culture and tikanga) is desirable

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