Product Development Chapter Lead

Company Description

Awesome opportunity to grow your leadership skills whilst unlocking Experience potential across the wider group

Our Chapter Lead team is driven to excel in the agile environment and motivated to establish what best in class looks like. So, if you love to coach and get a sense of incredible satisfaction through seeing others succeed this opportunity might suit you down to a t. Not to mention the chance to vocalise your ideas, and vision for change

**Job Description**:
This role is two-fold. Sitting within the Insights, Data Science and Services chapter area (and reporting into the respective Chapter Area Lead), your time will be split between creating new service initiatives and people management.

Allocated to a squad, you will work collaboratively with a cross-functional team to deliver outcomes identified as part of the Quarterly Business Review process for each squad. Your enthusiasm to both support our Chapter Members and develop Experiences, Services and Propositions that build competitive advantage will be relied upon. The people management aspects will see you facilitate capability growth, consistency and allocation of resources within your chapter (circa x7 Chapter Members). This is where you will draw on your coaching skillset by tuning into the team, empowering them and leading by example - ultimately seeing the collective do well.

Snapshot of the role:

- Lead the Experience Development team from a coaching, mentoring & developing talent perspective
- Iterating, extending and innovating experiences (including services) across the group
- Building business cases to support adoption of new or updated Experiences, Services and Propositions
- Role modelling a design thinking mindset - collaborative, iterative, data informed decision making that puts the customer and business outcomes at the centre
- Ability to leverage a range of skills including design thinking methodologies, commercial acumen and product development expertise to translate customer insights into Experiences, Services and Propositions that build competitive advantage for our organisation

**Qualifications**:
Your love for either product development or design thinking will be key. Coupled with your confidence in being able to take services from concept stage through to execution. A strong track record with commercial products and customers is also a must. Your excellent communication and relationship management skills will also put you in good stead, as this role will see you work cross functionally with a range of internal stakeholders at all levels.

Equally important is your ability to develop, empower and nurture your team to drive engagement and best practice. Your passion and drive to share knowledge and raise the bar will be infectious. Living and breathing Agile attributes such as servant leadership, collaboration and a growth mindset will come naturally to you.

Additional Information

We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include:

- Discounts across most of our brands
- Paid birthday day offa
- Free parking at our Northshore Support office
- Flexible working arrangements with up to 2 days working from home per week
- 26 weeks paid parental leave (for permanent team members)
- A range of wellbeing support

If you’re passionate about customer experience and seeing great services being delivered in a way that will satisfy and delight customers, this opportunity is not to missed