Property Manager

2 weeks ago

Wellington City, New Zealand UniLodge Full time

**Culture and Benefits**

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We have a culture that’s built on trust and engagement and we go the extra mile to make your career at UniLodge as rewarding as possible. We'll provide you with:

- A great culture with fun events and activities
- Acknowledgement, rewards and benefits
- A multicultural and diverse environment
- Learning and development opportunities
- Employee Assistance Program

If you've got a warm and engaging personality and have the passion and drive to really make a difference, we'd love to hear from you. Because you'll fit right in

**About UniLodge**

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UniLodge is the leading provider of student accommodation in Australia and New Zealand and is currently in an exciting growth cycle as demand for our services is escalating globally. With a growing portfolio of over 100 properties, encompassing more than 30,000 beds, it’s a very exciting time to join the UniLodge team

**About your new role**

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We are seeking a Property Manager - Operations to join the team at UniLodge Stafford House Student Accommodation in Wellington. This property is home to 300 students and is apartment style student accommodation complex.

If you have previous accommodation management and leasing experience in a large complex with a focus on resident wellbeing and pastoral care, then this is the role for you

**Duties and Responsibilities**
- Manage the day-to-day operations including the provision of superior customer service, reporting, budgeting, planning, marketing and owner relations.
- Manage pastoral care matters and critical incidents, referring residents to community and university support networks as required.
- Recruit, manage and develop a team of high performing employees.
- Build and maintain relationships with each key stakeholder group (investors, university housing bodies, key learning institutions).
- Ongoing property management of the apartments including inspections and maintenance requests.
- Manage the property’s financial performance.
- Develop, implement, foster, and manage the Residential Life Program
- Be a member of the first response team and attend to critical incidents outside of office hours

**What you’ll need to succeed**

***
This role is not a standard hotel leadership role so previous experience in a similar capacity with a focus on leadership, pastoral care and wellbeing in a University/youth environment would be an asset. To be successful you will need to have the following experience:

- Previous operations management and leasing experience in the student accommodation, real estate or hospitality industry.
- Critical incident experience is essential.
- Previous pastoral care management experience is advantageous.
- Strong property management background.
- Knowledge of the university environment and ideally previous tertiary studies that have provided the experience to fully understand the complexities of University life.
- Basic understanding of financial processess
- Highly developed interpersonal skills with the ability to problem-solve and manage conflict.
- A focus on service and quality with the passion to deliver outstanding experiences.
- Ability to provide evidence of a New Zealand Police Vetting.

**What you need to do now**

*

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