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Support Officer

2 weeks ago

Auckland City, New Zealand New Zealand Government Full time

Discover a career with purpose at MBIE
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

Discover a career with purpose at MBIE
- Important role providing support for teams working with refugees
- Make a difference with Immigration New Zealand
- Permanent role | based at the Refugee Centre in Mangere
- Salary range | From 1 July $51,323-$61,528 with KiwiSaver and wellness benefits Tēnei tūranga - About the Role: Opportunities have arisen for motivated Support Officers to join our team at the Refugee Quota Branch. Based in Mangere, at the Refugee Resettlement Centre, the Refugee Quota Branch is responsible for the selection and resettlement of the refugees in line with New Zealand's Refugee Quota Policy.

The objective of the Refugee Quota Policy is to provide a safe haven and resettle refugees who have been referred by the United Nations High Commissioner for Refugees (UNHCR), in accordance with New Zealand's national, international and humanitarian obligations and commitments.

The Refugee Quota Branch also manages the reception centre and delivery of the reception programme at Te Āhuru Mōwai o Aotearoa (formerly Mangere Refugee Resettlement Centre).

As a Support Officer, you will contribute to the operations of the branch by:

- Practicing the MBIE values and working alongside people from diverse cultural backgrounds
- Building and maintaining effective relationships with internal and external stakeholders involved with the reception and resettlement of mandated refugees
- Remaining nimble and adaptable while working as a collaborative and trusted team member
- Managing information systems and general administrative duties to support and coordinate with multiple teams across an interesting and productive office. Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required
- An ability to work effectively without supervision
- Proven experience working in a fast-paced environment to tight timeframes
- Proven experience working with information systems and computer technology
- Attention to detail
- Good appreciation of quality service delivery and organising fluctuating workloads, in sometimes stressful situations
- Ability to develop trust and credibility with a wide range of stakeholders
- Excellent communication skills both written and verbal
- Positive ‘can do' attitude, and an ability to communicate effectively with people of different cultures, genders and abilities
- Police vetting a requirement

Applicants must be Australian or New Zealand citizens or hold New Zealand Permanent Residency.

**Ētahi kōrero mō MBIE - About MBIE**: MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.
We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.
People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
- Mahi Tahi - Better Together
- Māia - Bold and brave
- Pae Kahurangi - Build our Future
- Pono Me Te Tika - Own It Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.
E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

**Me pēhea te to