Lead Customer Support Specialist
2 weeks ago
At Education Perfect (EP) we strive to help our employees find passion and purpose. Join us and work for a business that contributes to making access to education equitable for all.
EP is searching for a **Lead Customer Support Specialist **who will be pivotal in supporting our community of over 70k teachers and 1.4m students worldwide to maximise their experience using EP and living our value of ‘Users First’.
**What’s in it for you?**
- The chance to work within a NZ based global business, striving to be the best we can, whether it’s our Diversity Works Accreditation, our Carbon Net Zero BCorp status or our commitment to people and community
- Professional development, including opportunities to develop further within EP
- 4 weeks annual leave, plus 3 extra days at Xmas
- Annual Wellness Benefit to use on anything to support your mental and physical wellness
- Reimbursement of childcare costs of $50 per week per preschool child
**Key responsibilities of the role**;
- Collaborate with the team daily to resolve recurring customer queries
- Support the Inbound Team Manager to achieve team goals
- Identify process and performance improvements using data and analytics
- Be the voice of our users, sharing themes with the wider business to continuously improve our product and user experience
**What we’re looking for;**
- An efficient typing speed with a high attention to detail
- Excellent spelling and grammar
- Someone who enjoys problem-solving and is ready to step up to a leadership role
- A customer service mindset - offering friendly and efficient service
- EP is proud to be an equal opportunity employer. We are committed to maintaining a culture that supports, encourages and celebrates the diversity of its EPeeps. All applicants will receive consideration for employment regardless of race, religion, age, disability, sexual orientation or any other protected status._
**About EP;**
We are all about humanising technology to create equal learning opportunities. We are global advocates for equitable education for all; we are doing this by providing our world-leading online education platform.
Not to brag but EP featured in Deloitte's Fast 50 top 10 spot 2 years running, won in the ANZ market as the most trusted EdTech provider to schools, and we generally think we are a pretty high-achieving bunch
Nikki Ford - Talent Manager
Education Perfect.
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