Customer Support Specialist

Want to make things happen in a fast growing EdTech? Join us and work for a business that contributes to making access to education equitable for all. Education Perfect (EP) is searching for a Customer Support Specialist who will help reshape traditional teaching approaches to classroom and remote education by being the front-facing representation of our company.

At EP, we recognise you are more than just work. We are too. Our commitment to diversity, equity and inclusion, sustainability and the environment, and our various internal social groups and committees give you plenty of opportunities to get involved in our EPeep community and live our value of “One Team”.

We balance being a for-profit organisation with being purposeful - we’re B Corp Certified. Investment is made not only in the technical skills of our teams but focus on the ongoing professional development and personal wellbeing. This includes an annual wellness benefit, additional leave entitlements, EAP sessions and support for our EP parents and caregivers.

This isn’t just any old Customer Support role either In this role at EP you’ll be supporting our community of over 70k+ amazing teachers and 1m+ students worldwide using the EP product. You’ll be the first voice they hear when they call our reception line, or you’ll use your in-house trained technical and support skills to resolve their queries online. Either way you’ll be providing the valued support they require to maximise their experience using Education Perfect, living our value of ‘Users First’.

If you love solving problems, are proactive and passionate about providing exceptional customer support - and you're ready for an exciting new challenge - we’d love to hear from you The hours will be Monday to Friday 10am - 7pm.

Work from home, enjoy working in our modern heritage precinct workplace, or enjoy a combination of both

What EP can offer:

- The chance to join a truly values-driven company at an exciting time of growth
- Ongoing professional development, including opportunities to develop your career into other areas of our business
- A focus on health and wellbeing with weekly group fitness sessions, opportunities to join sports teams and regular social activities
- An annual wellness benefit which can be spent on anything to support your wellbeing
- 3 extra days paid leave over the Christmas (shutdown) period
- Working with passionate team members on a daily basis

To be successful in this role you should:

- Have a minimum typing speed of 60+ words per minute
- Have excellent spelling and grammar
- Be passionate about Customer Support
- Have a high level of computer literacy
- Have excellent communication skills

Who we are:
Founded in New Zealand and developed by and with teachers over a 10-year period, Education Perfect (EP) is the complete digital teaching and learning toolkit for schools, helping teachers to redefine teaching and learning experiences and boost student outcomes.

With offices in Australia, NZ, Singapore, Toronto and Dubai, and already being used by 1m+ students and 70k+ teachers in 3k+ schools across 50+ countries, EP is uniquely positioned to be the total digital teaching and learning toolkit for schools globally.
- EP is proud to be an equal opportunity employer and a registered B Corp. We are committed to maintaining a culture that supports, encourages and celebrates the diversity of its EPeeps. All qualified applicants will receive consideration for employment regardless of race, religion, age, disability, sexual orientation or any other protected status._

Nikki Ford - Talent Manager

Education Perfect.