Customer Service Rep

1 week ago

Dunedin, New Zealand Noel Leeming Full time

Company Description
At Noel Leeming, we live and breathe a fast and innovative culture. Delivering the best in technology and appliances starts with service - and our Passionate Experts are key to our success. The end-to-end service we offer means customers can rely on us to ensure they walk out with the right product for them through live demonstrations, offering support and advice, and delivering and installing purchases.

**Job Description**:
As a Customer Service Rep/Admin Specialist you will play a crucial part in processing behind-the-scenes administration for the Store, based on sending repairs for Customer and Store items. Yes, we offer awesome products but we know our customers purchase from us because we also offer them expert service. In this role, you will deal with booking repairs and organising replacements, liaising with suppliers, arranging spare parts for customers, and helping with banking.

You will also take responsibility for and proactively resolve customer issues as they arise and you will do all you can to meet customers' expectations. There may also be opportunities to get involved in Customer Service Representative duties on the Shopfloor.
**The core duties for this role are:
**- Processing and editing transactions where needed, issuing credits, and refunds, where validated.
- To identify opportunities to improve customer experience by decreasing customer effort.
- Ensuring all customer conversations are recorded factually and concisely, without personal bias.
- Proactively record fraud cases into our Risk Register.
- Cross check orders made via Finance Now.
**This is a permanent, full-time role with hours from**:

- **
Monday 8:00am - 5:30pm**:

- **
Tuesday 8:00am - 5:30pm**:

- **
Wednesday 8:00am - 5:30pm**:

- **
Thursday 8:00am - 5:30pm**:

- **
Friday 8:00am - 5:30pm**

**Qualifications**:
We are looking for a proactive, self-driven, team player, that truly “gets” what it means to be customer focused. Working within our busy team, requires someone that operates with urgency and accuracy, attention to detail is paramount to the success of this role.
**Further key skills and experience**:

- Some experience in retail, hospitality or a customer facing role
- Strong organisational and administration skills
- Having previously worked in a call centre environment will set you a head of the pack.
- Ability to prioritize work load efficiently, whilst working autonomously or as part of a team.
- A curious and inquisitive ‘owners’ mindset’.
- Task and result orientated, ability to see a case through to completion.
- Excellent communication skills, both verbal and written.

Above all this role is about having the right attitude - we are after someone that prides themselves on their strong ethic and positive demeanor.

Additional Information
These opportunities are a great foot in The Warehouse Group door; offering loads of development and insight about the Warehouse Group business with some good fun and laughs along the way. We have some great staff perks and guarantee an energetic and fast paced environment.

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