Dispatcher

2 days ago

Hamilton, New Zealand NZ Post Full time

Dispatcher | Full-Time Permanent | $27.66 per hour New Zealand Post is an iconic New Zealand business and we are committed to a future that meets our customers' needs both physically and digitally. We are charting a course towards a big future - we choose to be bold - and nothing will get in the way of delivering what our customers care about. We now have an opportunity available within our Dispatch team for an individual with initiative and previous dispatch experience in a customer service role. You will dispatch all work booked by customer to contracted driver and/or fleet and ensuring high a level of service. **Shift available**: Monday to Friday 7am to 3:30pm **Location**: 1 Earthmover Crescent, Te Rapa **In this dynamic job you will**: - Utilise your effective communication and leadership in building efficient dispatch runs - Allocate work in logical order taking into consideration the chronological order of the work in a geographical method to ensure "on time performance" is met to company standards - Use your people skills to participate positively and ensure a cohesive and team spirit is upheld - Identify trends and issues to the team - Contribute to projects to improve processes This role is in an exciting and fast paced industry and provides the opportunity for you to work within a dedicated team who contributes to making a great place to work. You will also need to have a real passion for customer service, understand the importance of delivering on promises and show commitment & dedication to both our customers and fleet. To be successful in this role you will need - Previous experience in dispatch and in a telephone based customer service role is essential - The ability to multi-task and remain calm under pressure - Excellent geographic knowledge of New Zealand - Computer experience, and strong keyboard/data entry skills are essential - An outgoing friendly attitude and great sense of humour In return for upholding our promise to customers as well as ‘buying' in to our values, we can offer our employees a rich and diverse workplace offering. Why join us? At New Zealand Post, we know what values we hold and the exciting direction we are taking our business. Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including: - Access to discounted health insurance plans for you and your family - Special rates on fantastic holiday home accommodation around New Zealand - Reduced banking service fees, rates and packages through our partners - Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle - An Employee Assistance programme to support you when you need it There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values. We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

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