Referrals and Service Review Team Manager
2 weeks ago
Join HealthCare New Zealand, our country's largest home and community support provider. You'll be working for good and making a real difference in the lives of New Zealanders by coordinating the support they receive that empowers them to live as independently as possible in their own home.
**Who we are | Ko wai mātou**
Bringing healthcare back to the place New Zealanders call home has been our vision since 1988. Haukāinga (home) is where we feel a sense of belonging. It's the place we watched our whānau grow up, where neighbours look out for one another, and it's where we'd rather be when managing our health and keeping well.
**Why Us | He aha ai mātou?**
Be a part of our growing organisation Some of our benefits include:
- Mentorship programme
- Online learning platform
- Career development opportunuties
- Company laptop
- Option to recieve free flu vaccine
- Discounted health insurance
**About the role |He kōrero whakamārama mō tēnei tūranga**
We are looking for a vibrant, resilient and experienced Senior or Team Leader to provide leadership to a team of Service Facilitators for our Referrals and Service Review teams in Auckland. This is an exciting opportunity that will require the ability to both effectively manage at both an operational and strategic level. You will need to be able to roll up your sleeves to understand the business and what the Service Facilitators do, but must also have the ability to take a step back and be able to strategically coach and lead to develop your people. This is a full time, permanent position working Monday to Friday based in our Quay Street office
**Responsibilities include**:
- Leading, supporting and developing your team
- Recruiting and onboarding new team members as required
- Developing close working relationships with internal and external stakeholders
- Driving the team performance and maintaining high service levels
- Ensure the client is placed at the heart of everything you do
- Managing two high performing teams
**What you will bring | Ngā tohungatanga mō tēnei tūranga**
- Experience in a high paced service centre or call centre environment, preferably within the health/disability or community services sectors
- Proven ability to lead, develop and mentor a cohesive and high performing team
- The ability to drive results and create a strong team culture
- Exceptional customer service and communication skills
- Planning, time management and organisational skills
- Leading your team by example, living and breathing the company values and vision
HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.
Mēnā he tangata ngākaunui ana koe ki te tautoko i ngā momo tāngata, tēnā pea, kei konei he tūranga mōu. Tukua mai tō tono ki Healthcare NZ.
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