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Referral Coordinator

2 weeks ago

Auckland City, New Zealand Geneva Healthcare Full time

**Referral Coordinator**:
Auckland, NZ

Permanent

We are looking for an enthusiastic customer service/administrator superstar to join the Geneva Healthcare team in a permanent capacity If you pride yourself on your organisation skills, have a real interest in the healthcare sector and have a passion for providing top of the line service coordination, we want to hear from you

**Who we are | Ko wai matou**

Geneva Healthcare (part of NZ Health Group) Wellness and Rehabilitation, provides a range of services to support people to manage their recovery and well-being after an injury or illness or when living with a disability. We are an established and experienced interdisciplinary team who are passionate about providing a person-centred, strength-based, solution-focused approach to support our clients to maximise their participation in their everyday life.

**About the Role | He korero whakamarama mo tenei turanga**

As a Referral Coordinator, you will be responsible for coordinating the distribution of referrals from our funders to our clinicians and providing exceptional service to our allied health team of physiotherapists, occupational therapists, psychologists, speech language therapists and more This position is pivotal and valued contact between referrers, clinical staff and other internal team members.

**Key Responsibilities**
- Providing clients and referrers with excellent customer service when making contact with our
- Receiving and processing all incoming
- Working with our team to allocate referrals to the appropriate clinician or
- Keeping all parties informed in a timely manner during this process and ensuring database is up to date with referral
- Receiving completed reports, responsible for checking administrative details and uploading to database.
- Maintain systems and spreadsheets with referral updates as these are received.
- Be able to confidently respond to questions regarding systems and referral information loaded and provide accurate

**Why Us | He aha ai matou?**
- Flexibility to work from home once trained (Hybrid)
- Subsidised Health Insurance
- Work for a company that genuinely makes a difference in the lives of our clients

**What you will bring | Nga tohungatanga mo tenei turanga**
- Experience in a similar role or the Health Sector
- Previous ACC experience is advantageous but not essential
- Excellent written and oral communication skills
- Excellent computer skills, including accurate fast typing skills
- Excellent problem solving skills - ability to organise efficiently
- Awareness of how to prioritise
- Sensitive to client needs
- Attention to detail and high level of accuracy
- Professional presentation and excellent customer service skills
- Work well within a small team environment, build and maintain good relationships
- Ability to adapt to changes of processes
- Knowledge of Microsoft programs and a Patient Management System or CRM software

**_ Applicants for this position must be a NZ Citizen/Resident or have a valid NZ work visa._**
- Only suitable applicants will be contacted for interview._

Reference#: 854060