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Customer Service

3 weeks ago

Auckland City, New Zealand Graham Consulting Full time

Hydroflow Distributors Ltd
- Albany location
- Customer service & Administration position

Founded in 1985, Hydroflow initially specialised in servicing pump shops and milking machine companies with predominantly rural water regulating products. From humble beginnings supplying from the owners garage, Hydroflow now operates from purpose built warehousing and distribution facilities in Auckland, Christchurch and Melbourne.

Hydroflow is a distribution company with their products available through leading plumbing merchants and specialist markets throughout Australasia.

This position is based in Auckland and liaises internally with the warehouse team, Sales & Account Managers and externally with customers and suppliers.

The role will take responsibility for:

- Taking inbound calls and handling enquiries
- Ensuring timely delivery of products to the customer
- Communicating effectively between departments to get information for the customer
- Keeping up to date with the company’s product range
- Processioning sales orders accurately
- Assisting with travel arrangements and events
- Assisting with stocktakes when required
- Filing packing slips and related documentation

Key to being successful in this company is a genuine focus on client service, always striving to deliver the best customer experience and taking pride in meeting and surpassing expectations.