Chapter Lead

**Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka, and Namaste** ASB deliver on our purpose by providing simple, meaningful ways to help Kiwis improve their financial wellbeing, today and tomorrow. We achieve this by doing what we do best, championing innovation and fresh thinking, so we can open new opportunities for more people to stay one step ahead. We have an opportunity for an experienced leader to join our team as a Chapter Lead working within our CRM and Salesforce area. **Mō te Tūranga | About the role** The Chapter Lead has the remit to do this their own way, but this is usually done through Servant Leadership, observation, hands-on mentoring, knowledge transfer, training, implementing tools and guardrails, and staying close to the members of the Chapter to drive open communication. The Chapter Lead reports into a Domain Lead and collaborates with CXO's (Product Owners) and Platform Lead to keep drive strategic workforce planning and ensure chapter members are fit to deliver the current and future goals of the platform. Having a leadership and technical background, the Chapter Lead has a foot in both people and tech camps, meaning you still spend time in tech delivery activities for your squad (design, build and run), driving innovation, uplifting tech capability, setting the guardrails and driving innovation for the Chapter. **Ngā Kawenga Matua | Key Responsibilities** - Team culture - fosters a continuous learning culture, encourages the teams to demonstrate PACE 'mindsets' and safely test and learn to create new and innovative solutions. - People leadership - happy, safe, and capable Chapters. - Technical leadership - leads exciting software engineering projects with ASB technical teams and external partners/vendors. - Ensure team members have career plans, performance, and development objectives. - Provide coaching and ongoing support to your team. - Knowledge sharing and technical leadership - foster a continuous learning culture, create a drive for craftsmanship and inspire team members to knowledge share and upskill each other. - Workforce and capability planning - maintain visibility of work demands and providing suitable resource solutions. - Best fit guardrails and tools -creation, contribution, and adherence by all Chapter members. **Ō pūkenga | About you** - You will come from a transformational and leadership background to be able to hit the ground running and take your team on a journey. - An agile mindset, with experience through multiple iterations of a product or service. - A people centred approach with the ability to create a learning and growth orientated environment. - Continuous improvement lens using research and experimentation. - A talent for getting the best out of people through empowerment and recognition. - Collaborative leadership style and an ability to take stakeholders on the journey with me. - Empathy and understanding, able to flex your own approach to the needs of others. - Outcome orientated, persistence to challenge the status quo and deliver customer results. - Natural risk identification and mitigation lens that does not slow progress. **What's in it for you**: At ASB, we're dedicated to our purpose of accelerating progress for all New Zealanders. It is the 'why' behind everything we do. We are committed to supporting our customers, people, and community as we continue to innovate, so more Kiwis can build the future they want. You will also have access to - A competitive salary along with a market competitive Short Term Incentive bonus - A broad range of exclusive Staff Banking Benefits - Life and Income Protection Insurance - Strong professional development opportunities - Flexible working options with consideration to the role, along with joining a dynamic and diverse team. **Me pēhea te tono | How to apply?** If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"we'd love to hear from you **Job details**: - Reference # - EP1212 - Posted on - 08 Aug 2025 - Location(s) - Auckland, North Wharf - Expertise - Leadership - Work type(s) - Full Time Application closes on 27 Aug 2025 23:59