Store Leader

Auckland, New Zealand | Retail Team | Reports to the Director of Stores **Who is Allbirds?** At Allbirds, we're on a mission to prove that comfort, good design and sustainability don't have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for life's everyday adventures. Our commitment to making better shoes in a better way is fueled by a fundamental belief that the shoe industry needs to focus less on flashy designs and synthetics in favor of more thoughtful, natural solutions. **Where do we need help?** We're looking for an impactful retail leader to run our very first store in New Zealand and build an incredible team of passionate retail ambassadors. **Who are we looking for?** You're a seasoned store leader who embodies the mantra of "no task is too small". You'll work alongside our retail ambassadors to deliver an amazing customer experience to visitors, handle ongoing inventory management, and work continuously to make our back room and inventory more efficient. This role has high visibility and carries significant opportunity for growth as we expand our retail footprint. **What does the job entail?** You will: - Promote and monitor high quality service among all retail employees through training and leading by example - Hire standout people and inspire our existing employees - Conduct regular employee reviews and maintain constant dialogue to ensure the happiness and well-being of each employee (open-door policy) - Build a positive and inclusive team culture - Develop succession planning processes and practices to retain top talent - Deliver fantastic retail experiences to customers - Maintain opening and closing procedures - Maintain an efficient ordering system for all necessary store supplies - Maintain cash count and control - Maintain acceptable inventory shrinkage as percentage of sales - Implement Loss Prevention Security measures - Provide feedback on all areas of operations to help streamline and improve retail policies and procedures - Work with People Ops to ensure the store is in compliance with all State and Federal laws and regulations - Maintain a safe and healthy work environment for employees and customers - Work approximately 40 hours per week, including a minimum of one weekend day **What might describe you.** - Prior retail management experience required, ideally in fashion or footwear - Positive attitude and enthusiasm - Strong leadership skills - Familiarity with inventory management, stock takes, inventory counts, replenishment cycles - Experience in staff scheduling and management - Connection to Allbirds's philosophy and products - Pride of ownership with store appearance, cleanliness and organization - Willingness to go above and beyond - Self-starter who will take the initiative to improve existing processes and procedures - Willingness to chip in and do anything necessary to make the store a success - Tech-savvy - Able to comfortably lift 30 lbs on a regular basis and stand for 95% of the work day **What can we offer?** - Competitive salary + equity - Fitness benefits - Free shoes **Diversity** Allbirds is an equal opportunity employer and makes employment decisions on the basis of merit. Allbirds policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.