Store Leader

Role purpose

To run a profitable Travelex business in line with our gold standards, company Philosophies and operational systems. The Store Leader is responsible for the overall performance of their assigned store, reporting into the Area Manager.

Key

accountabilities

Grow sales and profitability of the store measured by:

- Annual sales and profit growth. Increased on-online/ATM sales.
- Customer retention

Optimise the Customer Experience measured by:

- Following the C.A.R.E selling model to maximise initial sales and future online sales
- Embrace the Digital mindset - Social Media-Google reviews
- encourage customers to add a Google review, Instagram and Facebook
- Effectively train, coach, develop new starters and existing team members

Maintain a safe, secure and compliant working environment measured by:

- KYC Error Rate
- Spot checks
- OCR
- Identify & escalate OHS/maintenance issues

Store roster:

- Work with the Roster Specialist to ensure all stores are manned effectively for trade covering/approving Annual Leave/Sick Leave

Customer Service:

- Provide outstanding professional service
- Act with honesty and integrity at all times to create high trust relationships with the team and all customers
- Customer objections
- able to overcome customer objections and maintain professionalism at all times

Leader & Motivator:

- Drive sales in store and fellow team members to success using the regions vision and business plan as a guide
- Set sales goals / deadlines on a daily basis and works to achieve and exceed these goals
- Inspire and motivate team members to achieve sales results and personal results by assisting team members to set and achieve their own goals
- Create an environment for success
- Lead by example in behaviour, attitude and sales performance

Job Description: Store Leader (Airport) Initial:
Training & Development:

- Joint interviews with Area Manager / and or team members
- Provide ongoing training and in store development, whereby each

team member completes required Travelex training material
- Coach team members on the behaviours, sales skills and knowledge

required to be a successful team member within Travelex
- Identify the needs and motivators of your stores team members and

act accordingly
- Support with people management including performance

management

Product Knowledge:

- Demonstrate a strong knowledge of the features and benefits of all

core products
- Make confident suggestions to customers, providing them with the

product/s that suits and fulfils their needs
- Identify product knowledge gaps of team members and arrange

training accordingly, involving relative stakeholders in the business

Store Appearance:

- Understand the current marketing campaigns and publications and

how they add value to the customer
- Ensure that the store is complying with the bright and shiny checklist

and the correct POS/Marketing material is displayed

Problem Solving & Analytical Skills:

- Assume a commercially balanced approach, being able to judge

customer needs against Travelex’s profitability
- Analyse store sales performance data and all other sources of

relevant information comparing the stores performance to its budget

and/or stretch target and make adjustments for improvements
- Probes for further information or greater understanding of a

problem and makes rational judgements from the available

information and analysis

Communication
- Conduct regular store meetings so that information is shared and

inspire store team members to greater results
- Conduct monthly one-on-one sales meetings with all team members

and ensure they have an effective plan for success to action (If a store

has more than one SC)
- Ensure all team members attend Travelex events (Town Halls,

conferences, training events, etc)
- Sets clear expectations of the store
- Ability to communicate effectively with all audiences
- Fosters and maintains a proactive working relationship with the

entire retail businesses

Financial & Business Acumen
- Understands, monitors, tracks and drives incentives
- Execute business plan strategies set by the line manager to improve

sales results
- Understand and adhere to risk management policies

Job Description: Store Leader (Airport) Initial:
Time Management & Accuracy
- Highly organised approach to work
- Ability to Prioritise
- work on multiple tasks at the same time,

completing within required time frame and to a quality standard
- Demonstrate effective time management skills to meet operational

and compliance deadlines
- Any other reasonable instructions as required by the business

Role-specific

experience and

skills
- Retail, cash handling and/or banking experience
- Demonstrated success in sales with the ability to negotiate

effectively
- Excellent customer service skills
- Good numerical ability
- Demonstrated experience working with computer systems
- Ability to work independently as well as in a team environment
- Ability to handle rout