Desktop Support Analyst

Desktop Support Analyst - ( 240003BD )

**Description**

Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always **design with community in mind.**

We care about the communities we serve—because they're our communities too. We're are designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.

**About the role**:
Your key accountabilities will include:

- Resolve tickets within agreed timeframe.
- Conduct Queue Management activities as well as proactive maintenance and administration of designated services.
- Test and deploy software updates and security patches to servers and workstations
- Participate in IT projects as an operational resource, providing recommendations and performing tasks as required.
- Work outside standard business hours as required and be able to travel across offices.
- Installation and maintenance of AV systems in NZ offices.

**About you**:
You may have recently completed Tertiary or industry qualifications in Information Technology (or equivalent), with some experience of working in an IT environment and software management (required) as well as:
Advanced level of knowledge of:

- Microsoft operating systems (Windows 10,11)
- Imaging, configuring desktop and troubleshooting hardware issues
- Office 365
- ITIL Service Management best practices
- Networking

**What we offer**:
Along with a competitive salary we offer many other benefits to ensure your professional development and wellbeing is ongoing.
- Learning and Talent Development programs.
- Mentoring for you own development.
- Professional Memberships.
- Health Insurance | Income Protection Insurance | Life Insurance.
- Service Recognition Awards.
- Mental Health and Wellbeing programs and support.
- Employee Assistance Programs.
- Options to purchase additional leave.

**About us**:
The Stantec community unites approximately 31,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring water, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction and commissioning is built on a nearly 200-year history. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work.

**How to apply**

**Qualifications**


**Primary Location** : New Zealand-Canterbury-Christchurch

**Organization** : BC-3194 IT Services-NZ Corporate

**Employee Status** : Regular

**Job Level** : Individual Contributor

**Travel** : No

**Schedule** : Full-time

**Job Posting** : Sep 3, 2024, 3:52:04 PM

**Req ID**: 240003BD

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans