Customer Service Officer

**Customer Service Officer**

You will be joining a collaborative team who actively seek out new ways to enhance the customer service experience. This team embraces change and continuous improvement so it's important you share these values. If you are passionate about customer service and enjoy finding creative ways to improve the customer experience this may be the role for you.

The Customer Services Officer sits within the Animal Health organization and reports to the Customer Service Team Leader.

**Primary Activities - Accountabilities, Supervision,**
- Primary activities include, but are not limited to: _
- Process orders to meet warehouse cut off times.
- Warehouse Duties - Consignment Tracking and Tracing, stock allocation and management.
- Liaise with third party logistics company and warehouses.
- Supply relevant information to both internal and external customers as required.
- Ensure timely entry of new customers / contacts and accurate editing of details as required.
- CRM tool - completion of relevant sales tasks through the tool.
- Timely reporting of Cases through Maxx to relevant Technical staff.
- Ensure field staff have access to current and accurate information through various reporting tools
- Customer Relationship Management.
- Credit approval forms & reconciliation of accounts liaising with internal and external customers.
- Arrange return goods from customer for credit. Process credit.
- Undergo PV training to ensure that you are familiar with the required reporting processes and timelines for Adverse Events and Product Quality complaints
- Ensure that all potential PV and Product Quality Complaint information encountered is reported as per the PV reporting processes and timelines described in your local and global PV/ PQC training.

**To be successful in this position you will have;**
- Previous customer service experience ideally within a pharmaceutical or FMCG organisation
- Good knowledge of Microsoft Office Suite and experience with Inventory Control Software.
- Good level and understanding of SAP.
- Ability to Multi-task and excellent time management skills.
- Focusing on delivering customer service excellence

Our Animal Health Division is the global animal health business unit of our company dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them.

Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest extensively in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.

**Who we are**

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

**What we look for**

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
No relocation

**VISA Sponsorship**:
No

**Travel Requirements**:
No Travel Required

**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Number of Openings**:
1
**Requisition ID**:R188518