Customer Advisory Officer

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Customer Advisory Officer - it starts with you
- Based at Police National Headquarters, Wellington
- Band C, Salary starting at $57,083
- Permanent Full-time, Police employee

About the role

Are you a passionate and positive self-starter looking for a new challenge?

New Zealand Police is the lead agency responsible for reducing crime and enhancing community safety. We work in partnership with individuals, communities, businesses and other public safety agencies to achieve our vision to have the trust and confidence of all.

Our Vision is to be the safest country in the world. Internationally, New Zealand is seen as a safe place to live, work and visit, but we continue to strive to do more. Our vision is about ensuring we continue to look ahead and think about what we can do today, and going forward, to bring about a future where everyone in New Zealand can go about their daily life without fear of harm and victimisation.

Our mission is to prevent crime and harm through exceptional policing. This is why we come to work each day - it’s the mahi we do, and do well, to make a difference.

The Police Vetting Service is a key contributor to the wellbeing of New Zealanders. Our main purpose is to contribute to public safety (particularly the protection of vulnerable members of society) and national security, by providing Police vets for employers and others to assess the suitability of individuals for roles where safety and security considerations apply.

We are seeking someone with fantastic customer service skills interested in playing their part in keeping New Zealander’s safe. As a key member of the team, you will be responsible for providing a comprehensive administration function that supports the efficient and effective operating of the service, as well as acting as the first point of contact for requests for advice and assistance from our customers.

**Skills and Experience - you will be able to**:

- Develop and maintain a wide range of positive working relationships (internal and external)
- Demonstrate a high level of competency with the MS Office suite of programmes
- Demonstrate a high level of verbal and written communication skills
- Demonstrate flexibility and being adaptive to changing priorities and demands

What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge, and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
- A mindset that embraces change, is adaptable and able to be flexible and agile in their thinking and way of working.
- Supportive of team members and looks for opportunities to contribute to an inclusive environment.
- Determining the relevance and potential risks identified of information that is being analysed whilst upholding confidentiality.
- Have a commitment to excellence - ability to concentrate on detailed tasks for long periods of time, learn from mistakes, a drive to improve and take on feedback.

What we offer
- Full training
- Flexible hours
- Professional development opportunities
- Excellent career progression
- Option to join the New Zealand Police Association with access to a number of benefits including health plan, Life Insurance, Member Discounts and financial services

**Additional Information**:

- This role is based at the Police National Headquarters, Wellington.
- Applicants must be a citizen or permanent resident of New Zealand.

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

To view the position description for this role please copy and paste this link into a new browser:
About us

Our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

Working Flexibly

Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.

How to apply

Applications close at 5pm on Friday 10th F