Customer Services Officer

7 days ago

Upper Hutt, New Zealand Upper Hutt City Council Full time

Permanent | Full time
40 Hours (8 am - 5 pm Monday -Friday)
No weekend or night work and the option to work from home up to 2 days per week.
Work in a rewarding role to support the community.
Be part of a team that thrives on finding solutions and improving the customer experience at every opportunity.
Our city is one of a kind Upper Hutt is recognised as a great place for families and for people who enjoy the best of the outdoors. The team at Upper Hutt City Council work together to enhance the quality of life in Upper Hutt by providing leadership, support, and services to our community.
We are looking for a customer service expert to join our busy, and dedicated team. You will handle a wide range of enquiries via phone, digital channels, and face-to-face. To be successful in the role, you will thrive in a fast-paced environment, be confident in navigating multiple systems and utilising resources to exceed customer expectations.
We have a supportive team environment that focuses on our staff being able to feel confident in their role and being given the opportunity to grow and learn.
**To be considered for this role you will have**:
The ability to deal with the public in a confident, calm, and friendly manner representing the Council professionally;
A courteous, collaborative approach, and the ability to deal with a wide range of stakeholders, including customers, business partners, members of staff, contractors and elected members;
Exceptional customer service skills and the ability to listen, enquire and ascertain customer needs and expectations;
Proficiency with the Microsoft Office suite and the ability to pick up new systems quickly.
PLEASE NOTE YOU MUST HAVE THE LEGAL RIGHT TO WORK IN NEW ZEALAND TO BE CONSIDERED FOR THIS ROLE.

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