Customer Service/warehouse
4 days ago
Southern Cross medical insurance cover
- Values focused and supportive environment
- Ongoing learning & development opportunities
In this role you will be tasked with providing excellent customer service and maintaining Branch Performance Standards. This is a support role focussing specifically on water, wastewater and gas (pressure systems) customers. Working in cooperation with the Water Team and the Branch Network. In addition, undertake general warehouse activities ensuring products are received, stored, handled and despatched in line with business guidelines.
**Key Objectives**
- Developing product and service knowledge, meeting or exceeding the expectations of the water industry
- Being a ‘go-to' Watermain specialist person in the branch with a focus on developing customer relationships and building customer confidence through product knowledge and benefits
- Ensure Inwards goods operates in line with business targets and expectations. All product is checked, receipted, and put away in the correct locations in a timely manner.
- Ensure all orders are prioritised, ensuring processes are adhered too and business targets and expectations are monitored and met daily. All orders picked and checked prior to packing and sending with the correct documentation.
- Ensuring all workstations are clean and tidy including any warehouse bins/pallet racking and packaging areas
- Providing operational cover for the Senior Customer Service Person or Branch Manager when required.
- Maintaining a safe system of work for the workplace.
- Regularly operating the forklift to move product around the site
- Manage distribution/customer orders on the Hynd's System from start to finish utilising the companies ERP programme (M3)
**Key Attributes**
- Excellent customer service skills
- The ability to understand how products work together to form solutions
- Detail orientated, to ensure customer orders are correct, and branch performance standards are met.
- NZ driver licence full class 1, F endorsement essential. (Forklift)
- Experience working in the water industry with knowledge of our products and how they work is advantageous
**Who we are**:
Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.
We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.
**Pre-employment checks**:
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