Customer Success Operations Manager

**We are MYOB**
MYOB is a business platform. Our purpose is to help more businesses in Australia and New Zealand start, survive and succeed. Our team is continually growing, inventing, and disrupting conventions. To make all this happen, we are dedicated in creating an exceptional flexible employee experience for all team members and offer a culture where you can be yourself. We don’t want you to simply ‘fit’ into our already established culture, we want you to come and add to it, and make it even better

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Ngā Whanonga Pono ā MYOB - MYOB Values: *
Ngā Kiritaki - Te Mana Hautū / Customers - Drive Our World
Auahatanga - Tirohanga Manawa Reka / Innovate - Purposeful Curiosity
Whakangāwari - Kia ngāwari te Haere / Simplify - Make It Easy
Te Wana, te Ihi - Kia Ngākaunui ki tō Mahi / Passion - Love Your Work
Mahi Tahi - Ngā Whakatau Hihiko / Collaborate - Inspired Decisions
Aweawetia - He Hua tā te Otinga / Impact - Results Matter

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The opportunity*
The mission of the Customer Success Operations Manager (CS Ops Manager) will be to drive the effectiveness and efficiency of our Customer Success team This role will be trusted to partner with the Head of CS in defining customer success objectives, strategy, and tactics, and in implementing processes that scale.

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The role*
We're looking for a strong communicator with a strategic, and customer centric mindset to play a crucial role in driving value for customers across the lifecycle. Your focus will be primarily on managing operational workstreams across the Customer Success function, as well as leading the workflow configuration, reporting and customer success teams’ use of our Gainsight instance. You will regularly collaborate with cross-functional business teams to develop customer success strategies and craft the associated business requirements. In short, you will be heavily involved in the creation and management of processes and solutions to support our business goals.

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What you'll bring*
- Prior experience in operations for customer success, sales, support, services, or marketing
- Experience using Gainsight or Salesforce CRM is beneficial
- Excellent communication (verbal and written) presentation skills
- Demonstrated skill in data analysis and design of reports and dashboards
- Strong understanding of key customer success principles
- Excellent interpersonal skills and a collaborative management style
**He korero matua mōhio - What else you need to know**:

- Embedded great flexible working environment, Flexperience We want you to do your best work in a way that suits you and your life, and we’ll support you from flexibility to your WFH set up
- Collaborative culture that has customer at the centre of everything
- Supportive parental leave policy for both primary and secondary carers
- Southern Cross Healthcare - Wellbeing 1 policy
- AMP Workplace savings scheme - further 5% superannuation on top of Kiwisaver (3%)
- Access to wellness and mindfulness programs
- MYOB Volunteer Leave Program, giving you the opportunity to give back to your community
- Drive your own learning, attend conferences of your choice, do in-house training, and learn from the leaders around you, ensuring you progress and grow your career in a diverse and inclusive environment.
If you want to work and collaborate where the status quo is challenged, opinions are valued, and your ideas can make a difference, you need to work at MYOB We look forward to meeting you.

He kamupene whakaōrite whiwhinga mahi hoki mātou, ā, Tino tautoko I ōu painga katoa mātou - We are an equal opportunity employer and value diversity at our company.