Customer Success Specialist

7 days ago

Auckland City, New Zealand Fergus Full time

**Great benefits including flexible working and career development**:

- **Full training provided**

Fergus is a 100% New Zealand owned tech company that builds awesome job management software. We're helping tradespeople around the world manage their businesses in a much smarter way. From site visits through to scheduling, quoting, invoicing, and much more - Fergus arranges all tasks in one place and gives our customers the insight they need to grow their business. We want you to join us as we head into an exciting and exponential phase of growth

Responsible for managing the post sale customer relationship through onboarding and the successful adoption of our cloud based job management software you will be creating a positive transition for our customer. This predominantly phone/video based role involves working closely with our sales team to ensure a seamless experience through the onboarding phase. Working closely with your customers you will provide tailored expertise to set up the configuration of our software and deliver customer training, including hosting weekly training webinars.

Alongside the great benefits you would expect from a leading tech company (coffee, breakfasts, fresh fruit, flexible working options, ME days, taco rewards, ongoing career development and plenty of fun inclusive events to name a few), one of the best things about Fergus is our people. We have a great culture and super strong traditions and brand values, so you will be joining a diverse and very supportive company. As soon as you join the team at Fergus you’ll be welcomed and an immediate part of the team.

If you love tech and the satisfaction of really making a difference to peoples lives, then this is the role for you

**Requirements**:
**What's great about this role?**
- Clear growth and development pathways
- A strong culture of wanting to be better and making it happen
- Empowered to try things out and make a real difference for our teams and our customers

**Things which will help you succeed in this role...**
- Experience and background in customer success roles
- Afinity for Tradies
- An ability to develop excellent short-term customer relationships, primarily through telephone or online video conversations
- Knowledge of Workflow systems, SaaS and cloud based software

**Benefits**

Fergus has a very team orientated, inclusive and collaborative culture and we are united in our goal of really making a difference to our customers. We are a flexible hybrid working environment, with clear growth and development pathways.

This is an excellent opportunity to be part of an established business which is now scaling up and going global. You can really help shape the future direction of the platform and products with plenty of scope for career development.

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