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Auckland City, New Zealand Fullers360 Full time

**About us**

Fullers360 has been in operation for just over 40 years employing 350+ with two main parts to our business, a fleet of high-speed passenger ferries and a fleet of modern buses. Through a reliable network and the passion of our people, Fullers360 ferries nearly 6 million customers every year, getting commuters to work and visitors to play.

Waiheke Bus Company ushered in the electric era for Waiheke Island, making it the first Auckland suburb with an electric bus fleet. Our ferries are soon to follow with our first hybrid electric fast ferry currently being built. A commitment to sustainability and the environment is in our DNA, we’re involved in the community and have a down-to-earth company culture.

We’re friendly and welcoming, and the pride of being a part of our Fullers360 team radiates through our people and shows in their enthusiasm for everything they do

**About the role**

Reporting to the Crew Development Manager, this role is tasked with ensuring an outstanding experience and safe journey for our customers. This includes ensuring our vessels are well maintained, and all crew onboard are trained and operating at a high standard.

You'll be a real champion of the customer experience, and motivate your crew to go above and beyond.

Hours of work:

- Rotating roster (no set pattern) including public holidays and weekends
- No set pattern, usually 5 days on and 2 days off
- 120 hours over a 3-week period, average of 40 hours per week
- Shifts fall between the hours of 4.30am - 2am (morning, afternoon and night shifts)
- Morning shifts start between 4.30am - 8.30am and night shifts finish between 10pm - 2am.

**About your tasks and responsibilities**
- Safe and efficient running of the vessels, leading your crew to a high standard and motivating them to work as a team
- Provide crew training and guidance to keep elevating the customer experience as well as set the crew up for career progression;
- Provide excellent customer service to your passengers and lead passenger & crew safety on board
- Perform day-to-day upkeep on your vessel
- Uphold clear and transparent communication with the Ops team and other departments for a smooth operation.

**About your background, skills and qualifications**:

- A current New Zealand SRL or Chief Mate certificate, with endorsements for vessels over 24 meters, vessels