IT Support Analyst

7 days ago

Auckland City, New Zealand Healix Full time

We are looking for a IT Support Analyst to provide 1st and 2nd line support at our Auckland office. You will be part of the wider IT team based in the UK.

In this role, you will provide IT support for staff, be the first port of call for IT issues for the NZ office and be responsible for the smooth running of the IT systems of the company.

**Key responsibilities**:

- 1st and 2nd line IT support for the NZ office and wider operations within the company
- Supporting the group IT Infrastructure
- Day to day management of internal hardware and systems including laptops, desktops, AV, printers, firewalls, internet, servers, soft phones and desktop software
- Monitoring of group systems and escalate incidents where required to senior support teams.
- Administration of company systems (Windows 10/11/Windows Server/VMWare/Linux), network, firewall, backup solutions, AWS, Azure, Microsoft 365
- Liaising with hardware, software and service suppliers for the company
- Proactively making suggestions and seeking solutions to improve operations and productivity for the company

**Notes**:

- Some out of hours work will be necessary for maintenance of critical systems
- The role is based in NZ, but occasional travel to elsewhere may be necessary for training and support as part of the group Infrastructure function

This role will involve regular communication with staff in NZ, the NZ General Manager, the IT team in Esher (UK) and other locations, staff members in the business, senior stakeholders, the Group CTO, local IT staff, suppliers and IT departments of third party companies.

**About The Role**

**Essential Requirements**:

- Excellent written and spoken English
- Supportive, understanding and helpful manner to non-IT staff
- 4+ years of user support and infrastructure experience
- Windows Server domain administration
- Microsoft 365
- PC setup and configuration
- Active Directory and Group Policies

**Desirable Requirements**:

- Meraki
- VMWare
- DR/BCP
- Replication and clustering technologies
- Firewall configuration
- Cloud technologies (AWS, Azure)
- Microsoft Intune

**Qualifications**

**Essential - **Degree level education or equivalent

**Desirable - **ITIL v4 Foundation

**Personal qualities.**

**We are looking for someone who is**:

- An excellent communicator
- Delivery focused
- A self-motivated and personable individual able to work with mínimal supervision and take responsibility for the running of the systems and services that support the business
- Proactive but also to happy to take direction
- Possesses a methodical and structured approach to analysing problems and producing solutions
- Able to influence decisions through reasoned argument
- Quick to build relationships and earn respect through sound judgement and a positive attitude
- Able to pick up new skills quickly and effectively
- Committed to getting the job done

**Required Criteria**
- 4+ years of user support and infrastructure experience
- Experience in PC setup and configuration
- Degree level education or equivalent

**Desired Criteria**
- Meraki
- VMWare
- Replication and clustering technologies
- Firewall Configuration

**Skills Needed**

**Salary**

$65,000.00 per year

  • Systems Analyst

    2 weeks ago

    Auckland City, New Zealand SAS IT Full time

    SAS IT is proud to be a 100% Kiwi owned and operated technology leader. Traditionally Australasia's leading IBM i experts, our partnerships now span cloud, open-source technology, and business analytics supporting hundreds of critical business systems. Our purpose is to help our clients transform into digital leaders. **The Opportunity** **Key Role...

  • Data Analyst

    2 days ago

    Auckland City, New Zealand Zone IT Solutions Full time

    We have Data Analysts for a Permanent role in Auckland Location. This role is with a Global IT leader for one of the largest projects. **Requirements**: - 4+ years experience as a Data Analyst or related discipline - Deep working knowledge of SQL (SQL, SSIS) and PowerBI - Proficient knowledge of the software development lifecycle - An open mind and...

  • IT Support Analyst

    7 days ago

    Auckland City, New Zealand Retailworld Resourcing Full time

    **About the Company**: Known as the market leader for elevating living spaces across NZ. Be a part of a thriving specialised retail company, and a household name with countless retail stores across the country. **The Role**: They are on the lookout for a skilled and motivated IT Support Analyst to join their close-knit and collaborative team. Immerse...

  • Senior Business Analyst

    1 day ago

    Auckland, Auckland, New Zealand Absolute IT Full time

    6months with a right to extendAuckland CentralHybridAbout the RoleWe're seeking an experienced Senior Payroll Business Analyst to join a major Payroll Transformation Programme. This role will play a critical part in defining the high-level scope during the Discovery Phase and then developing detailed business requirements and process change documentation.If...

  • IT Support and Training Analyst

    2 days ago

    Auckland City, New Zealand Robert Half Full time

    **The Company** Join a thriving specialised flooring company, in their search for a motivated and experienced IT Support Analyst and become part of their close-knit, collaborative team. This company embraces a dynamic work environment enriched with diverse technologies, providing ample opportunities to enhance your skills as an IT Support Analyst. **The...

  • IT Support Analyst

    1 week ago

    Auckland City, New Zealand RWA Technology People Full time

    Work for a large Fortune 500 NYSE listed company - First point of contact for all ANZ internal users - Permanent position in South Auckland with ample free parking An exciting time for our client as they grow significantly and are needing a Desktop/IT Support Analyst to assist their people along the way. Opportunities to join our client are suitable for a...

  • Service Management Analyst

    3 days ago

    Auckland City, New Zealand DDS IT Full time

    **Introduction**: Here is a great opportunity to make a big difference and help drive efficiency in the Service Management landscape. This is a 3-month contract role with the possibility to extend given the years of work in the pipeline. About DDS IT Our culture starts and ends with our people. We are a successful IT Services business with an eye on the...

  • Support Analyst

    5 days ago

    Auckland City, New Zealand Group Technology Full time

    **About Us** At Fletcher Building, we are committed to attracting the best talent, developing our people, and creating engaged and high performing teams who deliver great results for our customers. Our people are guided by our values - Be Bold, Play Fair, Better Every Day, Customer Leading, and Better Together - which helps us create the kind of workplace...

  • Senior Business Analyst

    1 day ago

    Auckland CBD, New Zealand Absolute IT Limited Full time

    6months with a right to extendAuckland CentralHybridAbout the RoleWe're seeking an experienced Senior Payroll Business Analyst to join a major Payroll Transformation Programme. This role will play a critical part in defining the high-level scope during the Discovery Phase and then developing detailed business requirements and process change documentation. ...

  • Service Desk Analyst

    2 weeks ago

    Auckland City, New Zealand DDS IT Full time

    **Introduction**: We need an exceptional Rockstar! We have a number of open roles for Service Desk Analyst/Engineers for both Permanent and Independent Contractor engagement! Work with a high performing team of Service Desk Engineers Remote first workplace Great Company culture About DDS IT Our culture starts and ends with our people. We are a...