Hermitage - Reservations Agent
1 week ago
More than a hotel, our company Aoraki Mount Cook Alpine Village Limited offers a great range of accommodation and activities - including Hotel and Motel accommodation along with activities such as Trekking, Glacier Explorers and Stargazing tours.
The Reservations Agent primary role is to sell and manage the hotel’s accommodation and activity inventory by maximising occupancy and revenue. It is therefore vital that they provide both guests and the hotel information systems with accurate data.
We are looking for an enthusiastic reservations superstar to join our **QUEENSTOWN** based reservations team in this diverse and exciting role.
**What your day will look like**
- Offer a sound knowledge of the hotel’s products and services as well as a general knowledge of the area and relevant tourist information
- Demonstrate competence in operating the hotel’s computer systems and input information with a consistently high level of accuracy
- Handle sensitive information such as confidential agent rates and credit cards details with care
- Maintain the image and good reputation of the Hermitage, Motels and Activities as for many guests their first interaction with the Hermitage will be with the Reservations team and good first impressions are essential
**You must be**:
- Previous experience in a Front Office or Reservations role
- Experience with hotel reservation systems - use of ProTel preferred.
- Experience working in a fast-paced environment
- Attention to detail and excellent time management
- Friendly and personable nature and proven guest service experience
- Enthusiastic and with a confident happy personality
- Able to work with a small but motivated team
- Good time management
- Quick at learning new products
- Fluent in English
**Further Information**
- Applicants should be legally entitled to work in New Zealand
E8Np6Xut14
-
Hermitage - Reservations Agent
2 days ago
Queenstown, New Zealand Trojan Holdings Ltd Full timeMore than a hotel, our company Aoraki Mount Cook Alpine Village Limited offers a great range of accommodation and activities - including Hotel and Motel accommodation along with activities such as Trekking, Glacier Explorers and Stargazing tours. The Reservations Agent primary role is to sell and manage the hotel’s accommodation and activity inventory by...
-
Hermitage - Reservations Manager
2 days ago
Queenstown, New Zealand Trojan Holdings Ltd Full time**_Reservations Manager_** This is a rare opportunity to manage the Reservations department for some of New Zealand’s most iconic tourism brands. Aoraki/Mount Cook Alpine Village Limited, encompassing The Hermitage Hotel, Glacier Explorers, Big Sky Stargazing, Aoraki / Mount Cook Guided Hikes and the Mount Cook Lodge & Motels are seeking a Reservations...
-
Reservation Agent
5 days ago
Queenstown, New Zealand MERCURE Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Reservations Agent
1 week ago
Queenstown, New Zealand Tfe Hotels Adina Apartment Hotels Full timeRendezvous Hotel Heritage Queenstown, 91 Fernhill Road, Queenstown, Otago, New Zealand Req #13907Friday, 14 March 2025The world is full of eager travellers waiting to fulfil their dreams.Sure, we help build the dream.But it's our Reservations Agents that turn that daydreamed experience into reality.From a mere thought into a confirmed booking.Which brings us...
-
Guest Services Reservations Agent
3 weeks ago
Queenstown, New Zealand NZSki Full timeGuest Services Reservations Agents - Queenstown Become part of our NZSki crew this winter and have an unforgettable season! We are recruiting for our Guest Services Reservations team - the first point of contact for guests even before visiting Queenstown. Tasks include: - Supporting guests who have purchased online through our websites and agent portals to...
-
Nzski - Guest Services Reservations Agent
3 weeks ago
Queenstown, New Zealand Trojan Holdings Ltd Full timeGuest Services Reservations Agents - Queenstown Become part of our NZSki crew this winter and have an unforgettable season! We are recruiting for our Guest Services Reservations team - the first point of contact for guests even before visiting Queenstown. Tasks include: - Supporting guests who have purchased online through our websites and agent portals to...
-
Reservations Agent
4 weeks ago
Queenstown, New Zealand Sofitel Queenstown - Hotel & Spa Full timeCompany Description Permanent position, 16 hours guaranteed per week. Job Description Be the first point of contact our guests have with Sofitel Queenstown Hotel & Spa, situated in the heart of beautiful Queenstown. With your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions are...
-
Reservations Agent
4 weeks ago
Queenstown, New Zealand SOFITEL Full timeCompany Description Permanent position, 16 hours guaranteed per week. **Job Description**: Be the first point of contact our guests have with Sofitel Queenstown Hotel & Spa, situated in the heart of beautiful Queenstown. With your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions...
-
Front Office Agent
4 weeks ago
Queenstown, New Zealand Sofitel Queenstown - Hotel & Spa Full timeCompany Description Permanent position, 32 hours guaranteed per week. Job Description Sofitel Queenstown Hotel & Spa are looking for an exceptional and outgoing Front Office Agent to join our team: - Ensure a professional and attentive service is provided and guest expectations are exceeded. - Respond to guest requests promptly, efficiently and...
-
Front Office Agent
4 weeks ago
Queenstown, New Zealand SOFITEL Full timeCompany Description Permanent position, 32 hours guaranteed per week. **Job Description**: Sofitel Queenstown Hotel & Spa are looking for an exceptional and outgoing Front Office Agent to join our team: - Ensure a professional and attentive service is provided and guest expectations are exceeded. - Respond to guest requests promptly, efficiently and...
-
Guest Services
4 weeks ago
Queenstown, New Zealand NZSki Full timeAre you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let’s chat. Joining our crew is more than just working at a ski field - it’s a lifestyle, seasonal work is a rollercoaster but it’s one that creates lasting memories that you’ll talk about for a lifetime. Our NZSki community has been...
-
Guest Services
24 hours ago
Queenstown, New Zealand NZSki Full timeAre you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let’s chat. Joining our crew is more than just working at a ski field - it’s a lifestyle, seasonal work is a rollercoaster but it’s one that creates lasting memories that you’ll talk about for a lifetime. Our NZSki community has been...
-
Express Agent
4 days ago
Queenstown, New Zealand Holiday Inn Express & Suites Queenstown Full time**Description**: At Holiday Inn Express and Suites® our purpose is to provide simple, smart travel. That’s where you come in. When you're part of the Holiday Inn Express and Suites brand you're more than just a job title. We look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right...
-
Queenstown, New Zealand Trojan Holdings Ltd Full timeGuest Services Ticketing, Sales & Reservations - Team Leader Our Guest Services and Reservations team is often the first point of contact for guests visiting our mountain. Our aim is to make Guest Services the easiest part of their day and get them out on snow as soon as possible, after all, they're here to ski and ride. We are seeking a Team Leader with a...
-
Guest Services Agent
4 weeks ago
Queenstown, New Zealand Ziptrek NZ Full time“Ziptrek Ecotours is an adventure tourism activity that engages the young and young at heart through a unique and fun experience in Queenstown. Delivering an eco-adventure that combines a personal guided zip line journey offering sustainable education in a receptive and engaging environment creating lasting memories Department: Guest Services Location:...
-
Night Guest Service Agent
4 days ago
Queenstown, New Zealand Oaks Hotels Full timeCompany Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...
-
Guest Service Agent
1 week ago
Queenstown, New Zealand Mgallery Hotel Collection Full timeCompany DescriptionWelcoming each new and returning guest with courtesy and attentive care, you will set the tone for exceptional service.Here you can take your role beyond checking people in and out.Sharing your knowledge and love of Queenstown, you will anticipate guests' needs and offer recommendations that make their stays even more special.Job...
-
Guest Service Agent
2 weeks ago
Queenstown, New Zealand MGallery Hotel Collection Full timeCompany DescriptionWelcoming each new and returning guest with courtesy and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of Queenstown, you will anticipate guests' needs and offer recommendations that make their stays even more special.Job...
-
Guest Service Agent
4 weeks ago
Queenstown, New Zealand Novotel Queenstown Lakeside Full timeCompany Description Queenstown’s largest hotel, 273 rooms catering for leisure guests. One of the Region's top performing Hotels, work within a team committed to high quality service. We are a diverse workplace with up to 25+ different nationalities working at the Hotel, this makes it a great place to work and we encourage our teams to have fun along the...
-
Guest Services
3 weeks ago
Queenstown, New Zealand NZSki Full time**Guest Services Ticketing, Sales & Reservations - Team Leaders** As a seasonal Team Leader, you will report to the Head of Department and assist in delivering the company's purpose, mission, and department objectives. You will be based at one of the following: Coronet Peak, The Remarkables or the Snow Centre/Station Building in CBD Queenstown. **About the...