Reservations Agent

6 months ago

Queenstown, New Zealand Sofitel Queenstown - Hotel & Spa Full time

Company Description

Permanent position, 16 hours guaranteed per week.

Job Description

Be the first point of contact our guests have with Sofitel Queenstown Hotel & Spa, situated in the heart of beautiful Queenstown.

With your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions are positive and productive, as you provide efficient, friendly and professional service to all whom you encounter and seek out what more you can do to delight our guests.

You will accurately and efficiently receive and process guest reservations, ensuring a timely response to all reservations enquiries while maintaining a positive selling approach.

Through your excellent verbal and written communication skills, you will ensure our guests experiences begin in the most refined and professional way.

This is a part time opportunity comprising of day shifts on Fridays and Saturday upon training completion.

**Qualifications**:

- Previous Reservations or Front Office experience in a Five star luxury environment would be advantageous.
- Knowledge of Opera or other booking system would be advantageous.
- Passion for high end hospitality with an absolute eye for detail.
- Excellent listening and negotiation skills with a demonstrated ability to build warm relationships and gain trust at all levels.
- Hold flexibility to meet hotel rostering needs with weekend and public holiday work.

Additional Information
- 'Work Your Way

' - speak with us about your desired work life balance and make your perfect balance a reality.
- Your loyalty card entitling you to discounted

Hotel stays, food and beverage rates and Spa treatments worldwide.
- Daily staff meals

provided.
- Ongoing reward and recognition incentives

and awards.
- Opportunities for further development

and worldwide career progression

within Accor.
- Work for a world-leading

Global hotel company.
- Refer a friend incentive
- Free gym access and ski hire

Our commitment to Diversity & Inclusion:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

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