Senior User Researcher

In this role, you’ll partner with some of New Zealand’s most progressive and complex organisations - including Finance, Healthcare, Retail, Government, Energy, Travel and Startups - to uncover critical user insights that will drive how systems, policies and processes are designed for the future.

Reporting to our Director of Experience Strategy, you will work directly with stakeholders to lead strategic alignment around a project’s vision, and drive the user experience forward through research, human centred design, and systems thinking.

**What you’ll be doing**:

- Leading engagements with cross-functional teams and stakeholders - from exploratory user research to user testing prototypes and real-world digital products.
- Reframing business challenges into research questions and hypotheses and identifying the right research approaches to drive exceptional outcomes.
- Designing and facilitating user and stakeholder research sessions, co-design workshops and user testing.
- Using a broad range of research methodologies to identify critical insights and crafting these into actionable recommendations through reports, journey maps and user engagement models.
- Partnering with senior stakeholders to embed insights and recommendations into their organisations that bring together customer needs, business needs and technological possibilities.

**What you’ll bring**:

- 5+ years experience in User Research, Service Design, or Design Strategy.
- End-to-end experience in leading complex user research across a wide variety of industry sectors.
- Comprehensive UX research experience including, but not limited to, user testing, interviews, co-design workshops, surveys, card sorting, data analysis, synthesis, insights creation and reporting.
- Extensive experience organising and executing user research and incorporating user insights into the design process.
- An ability to navigate ambiguity and work pragmatically to deliver high-quality outcomes within fixed budgets and timelines.
- Excellent communication, presentation and technical writing skills, including building strong stakeholder relationships and influencing the right outcomes.

**A bit about us**

ClearPoint is a digital design and engineering company, unlocking the potential of technology together.

We bring together everything that’s essential for creating great digital experiences - product and design that puts people at the centre, fast and safe engineering that helps customers scale and integrated market-leading platforms in the cloud to help get more out of data.

Our diverse team of more than 160 strategists, innovators, engineers, architects, developers, and designers help solve complex business problems for many of NZ and Australia’s leading enterprises.

**The ClearPoint culture**

We’re proud of the collaborative and inclusive culture we’ve fostered at ClearPoint by ensuring we all live and breathe our values:

- Respect and Care for People
- Act with Integrity
- Earn and Nurture Trust

Our diverse team enables us to better understand and serve our clients, attract the best talent and innovate successfully. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life. Every day is a day of learning at ClearPoint and striving to be the best we can be.

Our head office in Auckland is a modern, functional space overlooking the Viaduct, and just a 5 minute walk from Britomart’s central transport hub. Everyone makes their space their own - whether it be a BYO device, comfy cushion or plant We’ve also got offices in Wellington and Sydney, to cater to some of our clients in different regions.

**What we offer**
- Work on complex, interesting, challenging and market-leading projects every single day There’s plenty of variety in the role, giving you the opportunity to carve your own path within Clearpoint.
- We offer competitive remuneration with a range of staff perks and benefits. We offer health insurance and subsidised gym memberships as well as access to yoga, massages, team dinners and lunches, a dog
- and kid-friendly office, games room and drinks fridge, barista coffee, wellness workshops, free fruit, and lots of opportunity to take part in team sports and other events if you fancy.
- The opportunity to work from home/remotely. At ClearPoint we support flexible or remote working arrangements that enable you to balance your work, life and passions. We have a number of ways to help us all stay connected, regardless of where you’re working from - Slack and Google Meet are key Get access to whatever tech takes your fancy.
- We have a BYOD policy at ClearPoint. For our permanent staff, we provide a yearly BYOD allowance and a phone allowance, so you can choose the tech that best suits your needs.
- All our permanent staff get an annual training budget for courses and conferences. We also offer a range of lunch and learn sessions and tech community meet ups to foster netw