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Customer Support Coordinator

3 weeks ago

Auckland City, New Zealand Geneva Healthcare Full time

**Customer Support Coordinator**:
Auckland, NZ

Permanent

**This is a permanent full time role (40 hours per week) based at our Quay Street office.**

**Who we are | Ko wai matou**

Geneva Healthcare is driven by a company culture based around family values which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways. Our Homecare Group provides care and support nationally for people in their own homes including those living with disability, recovering from illness or accidents and the elderly.

**Why Us | He aha ai matou?**
- Social events and Fridays drinks
- Subsidised health insurance
- Free fruit for staff
- An international and diverse work atmosphere
- A supportive orientation and training programme
- Flexible work environment
- Career development opportunities
- Free flu vaccine

**About the role | He korero whakamarama mo tenei turanga**

The Customer Support Coordinator provides urgent relief cover for Geneva Healthcare’s clients throughout NZ ensuring a perfect match with support workers to ensure the business runs smoothly.

The hours of work are Monday to Friday 08:30am - 17:30pm.

Our Customer Service Operating Hours are from 5:30am - 17:30pm so must be flexible if required.

Responsibilities include but are not limited to:

- To manage all clients short notice cover with high quality and well trained staff
- Ensure that clients and support workers are communicated with in real time regarding shift/relief change
- Ensure all incidents are documented and managed to prevent serious complaints such as HDC
- Provide high level responsiveness to clients and Support Workers to minimise complaints and incidents
- Providing relief coordination support to the Client Management Team to cover both planned and unplanned leave

**What you will bring | Nga tohungatanga mo tenei turanga**
- Proven customer service experience in a high pressure environment
- Decision-making Skills - able to accurately assess customers’ needs and decide on appropriate action in a timely and professional manner
- Excellent communication skills
- A genuine interest to help others
- A well-developed ability to multitask
- Resilience to push through
- High performance in administrative tasks in line with team functions and areas of responsibilities
- Proven systems and logístical experience

**_If you enjoy working in a fast-paced environment and have excellent customer service, we would love to hear from you_**
- Please note, all applicants require working rights in New Zealand._

Reference#: CC112021