Manager, Business Excellence

Are you ready to lead transformative change and drive excellence at every level?

We’re on the lookout for a passionate and visionary Manager, Business Excellence to join our vibrant Consumer division in this newly created leadership role. This is your chance to be at the heart of our growth story—championing innovation, boosting operational efficiency, and shaping strategies that will propel us into the future.

Your role is to create and lead the vision for Business Excellence at Vero, implementing the systems and processes to ensure Vero delivers brilliant customer, broker/partner and staff experiences while at the same time delivering efficiently and creating a culture focused on continuous improvement.

Functionally, the role leads a large team of CX, UX, Business Process and Business Improvement professionals. This central team supports a variety of business functions to achieve excellence in experience design and business efficiency.

**What You’ll Do**:

- Partner with diverse teams to craft and deliver bold strategies that align with our ambitious business goals.
- Lead the charge in embedding cutting-edge business excellence frameworks across key platforms like Salesforce and Genesys, driving productivity to new heights.
- Uncover and implement game-changing process improvements that enhance efficiency and elevate the customer experience.
- Navigate and steer change initiatives, ensuring smooth transitions that energize the organization.
- Build strong, collaborative relationships that spark innovation and deliver results.
- Harness data and analytics to unlock insights that inform smart, impactful decisions.

**What We’re Looking For**:

- 7-10 years’ experience in business excellence, operations management, or a similar role
- Proven team leadership skills with the ability to influence and guide teams and stakeholders at all levels
- Knowledge of process improvement methodologies, such as Six-Sigma, Lean, TQM, Kaizen, etc.
- Excellent verbal and written communication skills
- Strategic Thinking: Anticipate trends and shape business strategies
- Problem Solving: Strong analytical skills to address complex challenges
- Collaboration: Work effectively across teams and functions

This isn’t just another job—it’s an opportunity to make a real impact, driving excellence and innovation in a company that values your ideas and leadership. If you’re ready to lead change and deliver extraordinary results, this is where your journey begins.

**What we offer**:

- Competitive salary and discretionary annual bonus
- Flexible leave of up to 4 days per year in addition to annual leave
- Free life, salary continuance and trauma insurance cover
- Discounts on Vero and Southern Cross medical insurance
- $250 annually towards wellness activities
- Ongoing learning and development opportunities
- Positive, inclusive team environment where we welcome individuality and celebrate diversity
- Flexible work arrangements embracing a healthy work/life balance

**About Suncorp New Zealand**:
We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance - working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

**Advertised**: 18 Sep 2025 New Zealand Standard Time
**Applications close**: 17 Oct 2025 New Zealand Daylight Time