Client Relationship Manager

2 weeks ago

Freemans Bay, New Zealand Thomson Reuters Full time

Thomson Reuters is the leading source of intelligent information for the world’s businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization. We are looking for our next Client Relationship Manager to join our NZ team.

Based in Auckland, the Client Relationship Manager (CRM) will be responsible for the client relationship, retention, price yield and, together with the Business Development Managers, growing the Book of Business (BOB). They will also be responsible for driving usage and ensuring new clients are effectively on-boarded.

**About the Role**

In this opportunity as Client Relationship Manager, you will:

- Develops book of business focusing on client engagement.
- Owns renewals and ensures price yield achieved for designated accounts and prevent cancellations.
- Identify cross-sell/upsell opportunities to Business Development Manager.
- On-board new clients and execute plans to drive usage and retention.
- Identifies customer training needs and coordinates with Training Specialist to deliver.
- Educate customers on the product benefits over competitors.
- Depending on size of the customer develops relevant relationship to ensure optimal retention outcome.
- Accurate forecasting and reforecasting and reporting
- Account and territory planning.
- Salesforce discipline and maintenance
- Relevant product knowledge to ensure product can be renewed, cross-sell/upsell opportunity identified and to drive usage.
- Develop industry knowledge, understanding of what the client does and how they use our products and solutions.

**About You**

You’re a fit for the role of Client Relationship Manager, if your background includes:

- Experience in Account Management or Sales preferred.
- Bachelor’s degree in business, Finance/Accounting, Commerce or Law preferred.
- Strong relationship building skills and experience in establishing up to C level relationships.
- Ability to develop account strategy.
- Previous exposure to the Technology/SaaS or IT sector (highly advantageous)
- A goal-orientated outlook and keenness to reach and exceed targets.
- Excellent account planning skills
- Strong customer orientation
- Strong communication skills (written & verbal) and ability to present complex concepts.

**What’s in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Nine employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- ** Purpose Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

LI-LK1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees acr

  • Account Manager

    5 days ago

    Freemans Bay, New Zealand Thomson Reuters Full time

    Thomson Reuters is the leading source of intelligent information for the world’s businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s...

  • Customer Relationship Manager

    2 weeks ago

    Bay of Plenty, New Zealand Madison Recruitment Full time

    **About the Company & Culture**: Madison is pleased to be partnering with a Kiwi business who are industry leaders & experts for Commercial cleaning services. With a strong presence in the domestic market, their service delivery and customer focus are unmatched. With several accolades to their name, the award-winning company hold a strong reputation as...

  • Key Account Manager

    4 weeks ago

    Freemans Bay, New Zealand Thomson Reuters Full time

    Are you ready to drive success with one of the world's most trusted legal information and technology providers? As a Key Account Manager, you will play a crucial role in maintaining and growing strategic relationships with our key clients. Your primary responsibility will be to understand the unique needs of our clients within and deliver solutions that...

  • Test Manager

    3 weeks ago

    Freemans Bay, New Zealand Gentrack Full time

    **The Company** Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what...

  • Client Adviser

    1 week ago

    Mechanics Bay, New Zealand Aon Corporation Full time

    Posting Description: **What the day will look like** As a Client Advisor at Aon, your responsibilities will include: - Building relationships with the Aon panel of recognised insurers - Working with the team to meet Aon Life Sales targets - Maintain up to date client records using X-Plan and manual files - Marketing placements to a variety of insurance...

  • Delivery Manager

    2 weeks ago

    Freemans Bay, New Zealand Gentrack Full time

    **The Company** Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what...

  • Customer Success Manager

    2 weeks ago

    Freemans Bay, New Zealand Gentrack Full time

    **The Company** Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what...

  • Sales Manager, Anz

    4 weeks ago

    Freemans Bay, New Zealand Tradify Limited Full time

    We are looking for an experienced Sales Manager with drive, exceptional sales capability and experience, and a continuous improvement mindset to manage, develop and grow a high-performing Auckland-based sales team. This role will work alongside our existing Sales Manager and Head of Sales, to strengthen our sales capability and efficiency and continue to hit...

  • Digital Marketing Manager

    5 days ago

    Freemans Bay, New Zealand ezyVet Full time

    and Howl'lo to you you too! (That's wolf for hello from us here at ezyVet!) Are you ready for your next Marketing challenge? Come and be a integral part of NZ's best marketing team! (we even won a Westpac Business Award that proves it!) Who are we? We provide the **premium cloud-based practice management software solution** to veterinary businesses around...

  • Test Manager

    1 week ago

    Freemans Bay, New Zealand Gentrack Full time

    **The Company** Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what...

  • Sponsorship & Advertising Sales Manager

    3 days ago

    Freemans Bay, New Zealand Thomson Reuters Full time

    We are looking for our next Sponsorship and Advertising Sales Manager to work as part of our New Zealand team. You will be responsible for advertising and sponsorship sales for our Australia and New Zealand media portfolio across Thomson Reuters’ ANZ business. This includes and is not limited to renewal, upselling, and cross-selling of existing customer...

  • Relationship Consultant

    4 weeks ago

    Tauranga City, Bay of Plenty, New Zealand Westpac New Zealand Full time

    Relationship Consultant - Permanent Full-time role - Location: Auckland - Wellington or Tauranga Mō te Tūranga | About the Role Client Services is a growing business unit supporting both Business and a range of Consumer customers. Our unit includes Institutional and Business Banking Service, Customer and Product Onboarding, Business Cards, Merchants and...

  • Head of Project Delivery

    6 days ago

    Freemans Bay, New Zealand Gentrack Full time

    **Be at the forefront of developing technology that is transforming the air travel industry.** Veovo, part of the NZX listed Gentrack Group, is a frontrunner in airport management technology. Our software is used by airports to improve how they run their operations and deliver brilliant traveller experiences. We bring innovation and pace to the market and...

  • Junior Software Engineer

    4 days ago

    Freemans Bay, New Zealand Gentrack Full time

    **The Company** Veovo is a market leader in Airport Smart Technology. With a global footprint of customers and capabilities that cover Airport Operations, Revenue management and Passenger Flow. Some of the world’s largest airports rely on Veovo. Focused on driving airport performance, our solutions enable airports to handle more aircraft and more...

  • Test Analyst

    2 weeks ago

    Freemans Bay, New Zealand Gentrack Full time

    The Company Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it...

  • Technical Consultant

    4 weeks ago

    Freemans Bay, New Zealand Gentrack Full time

    **Be at the forefront of developing technology that is transforming the air travel industry.** Veovo, part of the NZX listed Gentrack Group, is a frontrunner in airport management technology. Our software is used by airports to improve how they run their operations and deliver brilliant traveller experiences. We bring innovation and pace to the market and...

  • Tech Inside Sales

    1 week ago

    Freemans Bay, New Zealand Tradify Limited Full time

    **Responsibilities**: - Conduct outbound sales calls to potential customers and present Tradify's product with the goal of achieving set sales targets - Utilise the CRM software to document customer interactions and sales progress - Develop a deep understanding of the company's products and services in order to effectively communicate and sell them to...

  • Product Owner

    3 days ago

    Freemans Bay, New Zealand Gentrack Full time

    **The Company** Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what...

  • Personal Assistant

    4 weeks ago

    Freemans Bay, New Zealand Emprego NZ Full time

    Are you interested in Ayurveda, herbal medicine and a healthy and conscious lifestyle and are looking for some extra work? Our business AYURVEDA NEW ZEALAND is growing rapidly and we are looking for a fabulous person, who would like to join our team. The role includes the following responsibilities: - Writing / Editing newsletters - Handling online shop...

  • Global Payroll Officer

    1 week ago

    Freemans Bay, New Zealand Gentrack Full time

    We have a clear purpose**:to accelerate the global transformation to cleantech**. The world has woken up to the fact that water and energy are precious resources that must be cherished. Technology will play the leading role in transforming the industry so that we can all live a more sustainable life. Gentrack is a technology-first company that leads in our...