Client Relationship Manager

Thomson Reuters is the leading source of intelligent information for the world’s businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization. We are looking for our next Client Relationship Manager to join our NZ team.

Based in Auckland, the Client Relationship Manager (CRM) will be responsible for the client relationship, retention, price yield and, together with the Business Development Managers, growing the Book of Business (BOB). They will also be responsible for driving usage and ensuring new clients are effectively on-boarded.

**About the Role**

In this opportunity as Client Relationship Manager, you will:

- Develops book of business focusing on client engagement.
- Owns renewals and ensures price yield achieved for designated accounts and prevent cancellations.
- Identify cross-sell/upsell opportunities to Business Development Manager.
- On-board new clients and execute plans to drive usage and retention.
- Identifies customer training needs and coordinates with Training Specialist to deliver.
- Educate customers on the product benefits over competitors.
- Depending on size of the customer develops relevant relationship to ensure optimal retention outcome.
- Accurate forecasting and reforecasting and reporting
- Account and territory planning.
- Salesforce discipline and maintenance
- Relevant product knowledge to ensure product can be renewed, cross-sell/upsell opportunity identified and to drive usage.
- Develop industry knowledge, understanding of what the client does and how they use our products and solutions.

**About You**

You’re a fit for the role of Client Relationship Manager, if your background includes:

- Experience in Account Management or Sales preferred.
- Bachelor’s degree in business, Finance/Accounting, Commerce or Law preferred.
- Strong relationship building skills and experience in establishing up to C level relationships.
- Ability to develop account strategy.
- Previous exposure to the Technology/SaaS or IT sector (highly advantageous)
- A goal-orientated outlook and keenness to reach and exceed targets.
- Excellent account planning skills
- Strong customer orientation
- Strong communication skills (written & verbal) and ability to present complex concepts.

**What’s in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Nine employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- ** Purpose Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

LI-LK1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees acr