Planning Lead

2 weeks ago

Auckland City, New Zealand Vodafone Full time

**Ko mātou tēnei - Our organisation**:
Vodafone is working hard to build a more connected, inclusive, and sustainable future for Aotearoa New Zealand. We use technology to challenge and innovate, to better support our customers and are committed to helping disadvantaged rangatahi through Te Rourou, Vodafone Aotearoa Foundation.

We're proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

**Ko tō tūranga - Your role**:
The Planning Lead owns resource allocation (rostering and real time management) across channels to ensure customer demand is met with optimal utilisation. This role will be responsible for delivering forecasts and modelling, driving improvement and efficiencies as well as managing impact assessments and interlocks.

**Ko tō mahi - What you’ll do**:

- Take the lead on workforce forecasting and modelling to align resourcing with demand;
- Drive improvement and efficiencies through enhanced forecasting, planning, trend analysis and post implementation reviews;
- Ensure flexibility to adjust resourcing in real-time to meet demand/address issues;
- Build deep insight and understanding of drivers of demand, experience and capability and acts as the expert on resource planning;
- Take an OMNI-channel approach to rostering to ensure resources are utilised effectively across channels;
- Use a holistic approach and consider both the customer and employee experience in determining resource management/rostering approach.

**Na tōu rourou - what will you bring?**:

- Proven experience in owning resource allocation (rostering and real time management);
- A background in successfully leading a planning and resource management function;
- Experience with contact centre forecasting, scheduling, tooling and platforms;
- Action orientated, who can make decisions and take action in real time;
- Strong understanding of business planning, prioritisation and effective delivery.

**Nā mātou te rourou - What you’ll get**:
Vodafone is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to ensure you have time for those priorities outside of work. You will also receive:

- A fully subsidised Southern Cross Regular Care policy, which usually cover 80% of health expenses up to the policy limit, to provide health insurance cover for you and your family.
- 4% KiwiSaver employer contributions, an extra 1% more than the statutory minimum. You choose how to save for your Retirement either via KiwiSaver(KS) or SuperCash (superannuation allowance as a cash allowance paid with your salary). You can change between these at any time.
- Laptop, unlimited data plan, market leading cell-phone for business or personal use
- Discounts on Vodafone products, services and much more

At Vodafone, performance is not only about what we deliver within our role, but also how we deliver it. We are **Fanatical about customers**; we **Simplify & act now**; we **Own it;** and we **Front up with feedback**. Our behaviours are driven from the front by our people who live them every day.

Joining the Vodafone whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

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