Front Line Services

1 week ago

North Shore, New Zealand Mitre10 Full time

**Who we are**:
Mitre 10 is New Zealand’s largest home improvement retailer, with 84 independently owned stores nationwide. As part of this co-operative, Riviera Hardware Holdings Ltd. operates five Mitre 10 stores—Albany, New Lynn, Warkworth, Whangaparaoa, and Silverdale—along with a Distribution Centre and a Frame and Truss Manufacturing Plant. Proudly Kiwi-owned, we combine the strength of a national network with a close-knit, community-focused culture, offering quality products, outstanding service, and a great shopping experience, including our in-store Columbus Coffee cafés.

**About the job**: This position offers a competitive hourly rate (relevant experience and skill dependent) and a range of employee benefits, including a generous staff purchase scheme at select Columbus Café’s and Mitre 10 stores. This is an **on-site, FIXED-TERM, part-time role**based at **Mitre 10 Whangaparaoa**, covering parental leave from March 2025 to May 2026. The role is **34 hours per week** and **will include** **one weekend day**. _Your ability to commit to this availability, is essential._

**About the role**: You will assist at checkouts by processing transactions, including cash, EFTPOS, credit cards, and gift vouchers. You will also be responsible for store announcements calling for specialist assistance or heavy lifters when needed. Over time, you will have the opportunity to learn and contribute to various customer service functions, such as refunds, product exchanges, returns, faulty goods repair, special orders, click-and-collect orders, and home deliveries.

**What will you bring?**:

- Previous experience handling cash, processing transactions and end-of-day balancing essential.
- Strong numerical skills is a pre-requisite - you would have taken maths in high school and feel confident working with numbers.
- A passion for great customer service - you know how to create a welcoming experience, serve with a smile, and leave customers with a lasting positive impression.
- Good multitasking and time management abilities.
- An understanding of stock integrity and merchandising standards a benefit.
- You would be a local North Shore resident likely residing in Whangaparaoa or surrounds.
- You would be available to work during the week and one weekend day.

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