Customer Services Manager

7 days ago


Auckland City, New Zealand Emergent Full time

South Auckland location with free parking
- Full-time permanent role
- Fantastic company benefits

We have a great opportunity if you are looking to join a renowned and growing New Zealand business in Manufacturing and Distribution. We are looking for an experienced Assistant Team Leader or Senior Customer Service Representative looking for the next step in their career.
- South Auckland location with free parking
- Full-time permanent role
- Fantastic company benefits

You will be managing a small team of customer service representatives based on site along with the production and distribution teams. You will not only support a high performing team but you will ensure a positive experience for both internal and external customers.

Key responsibilities:

- To monitor and report on masonry stock levels and order fulfillment, understand lead times and production capacity of key plants. To manage freight invoices and credits, Hunua distribution budget, and oversee external carrier’s adherence to Firth’s delivery expectations
- To collaborate with the Planning, Production and Logistics functions of the business in order to build key relationships between the three, promote effective communication and champion the voice of the customer
- To successfully oversee and improve the operation of the Area's Customer Service and dispatch teams. This will require confident liasion with both internal and external customers and subcontractors to ensure industry leading customer service

To be successful in this role, you will have:

- Proven decision-making and problem solving skills
- High standards, is self-motivated and resilient and well organised with strong interpersonal skills enabling you to influence within a diverse team and make the tough calls when required
- A base understanding of the concepts of manufacture/distribution/supply within a diverse environment is desired
- Substantial experience in a customer service environment and thorough understanding of New Zealand’s geographic area

Emergent specialises in providing experienced and skilled temporary and permanent staff to a wide variety of businesses. We recruit for some of New Zealand's leading organisations, across New Zealand. Our team are a long-standing, well-established team of recruitment professionals. We offer a fresh approach to recruitment, and we are passionate about what we do. Our brand is synonymous with quality and professionalism.

We will take the time to listen to individual requirements, ensuring that we understand you - in order to match you to a great role, one that fits with your requirements in as many ways as possible.

It is preference to receive all CVs in word format.


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