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Sales Department Manager
2 weeks ago
**Job ID**: 300841
- **Date posted**: 04/08/2025
**What you need to know**- This role is permanent full time, and the minimum guaranteed paid hours are 37.5 per week.
- The internal job title for this role is Shopkeeper
- Applications close Monday 18 August 2025
- The work location for this role is IKEA Sylvia Park, Auckland
- This role requires availability to work across a rotating roster, including day, evening, and weekend shifts. Our store operates 7 days a week
- The salary range for this position is $104,500 - $124,500 gross New Zealand dollars
**Who you are**As Sales Department Manager (Shopkeeper) you are or have:
- A minimum of 5 years’ experience in a Shopkeeper or equivalent retail leadership role, with proven success in leading people and driving commercial outcomes.
- Robust experience in delivering a commercial action plan for your market, maximising sales and sustaining long-term profitability within an omnichannel retail landscape.
- A considered decision-maker with the aptitude to collaborate across functions, as well as to influence and communicate effectively at all levels of the business.
- Strong experience in managing, training and developing people to secure succession and bring together a high performing team, that can contribute to business goals.
- Cultural competency and the ability to integrate equality, diversity, and inclusion practices within a workplace.
**About this work area**As Sales Department Manager (Shopkeeper) your responsibilities will include, but are not limited to:
- Lead and support Team Leaders to ensure the right number of competent co-workers are in the right place at the right time, ready to support our customers.
- Coach your team to maintain a fully stocked and well-presented shop, where the IKEA product range is showcased in ways that inspire and meet customer needs.
- Share up-to-date knowledge of the IKEA range and services, empowering your team to help customers make informed purchasing decisions.
- Set and follow up on individual and team goals that drive commercial performance and enhance the customer journey.
- Take ownership of your department’s commercial priorities, implementing action plans aligned with national strategies using proven solutions and good examples.
- Actively steer sales to top-selling, prioritised, and service products to maximise profitability.
- Respond quickly to commercial opportunities, including product availability and customer feedback.
- Monitor competitor activity and share insights with your matrix partner in the Service Office.
- Support the development of co-workers through coaching and succession planning, fostering a culture of growth and high performance.
- Promote IKEA’s commitment to sustainability, working with your team to contribute to a better everyday life for the many.
