Receptionist - Sofitel Wellington

**Job Summary**

To ensure the highest level of customer service is offered and maintained at all times to all guests. Through the use of effective Front Office skills you will provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. Maintain strict security procedures to ensure guest confidentiality and safety.

**KEY RESPONSIBILITIES/ DUTIES**
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality.
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls.
- Connect International and Operator Assisted calls for guests, record accurate charges.
- Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Ensure every guest interaction is handled in line with the Sofitel values and service standards

**DO YOU HAVE**
- A thorough working knowledge of the front office operations
- Strong cash handling skills
- An excellent telephone manner
- Ability to exceed customer expectations
- Excellent time management skills
- The ability to work under pressure
- Knowledge of Opera is preferred

**SPECIFIC REQUIREMENTS**
- Full NZ Driver Licence & be able to drive both auto and manual cars.
- A great personality
- Enjoy being innovative and creative with a passion for delivering customer service
- Ability to demonstrate great organisational skills
- Be eligible to work in New Zealand

**What is in it for you**:

- Staff meals on duty
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Staff celebration & tenure recognition
- Bring your mate to work - program

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS**

**Job Types**: Full-time, Permanent

**Salary**: $23.50 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance
- Referral program

Schedule:

- Rotating roster
- Shift work

Application Question(s):

- How many years of customer service experience do you have?
- How many years of Relevant Hospitality experience do you have?
- Are you a New Zealand Citizen, Resident or have a valid work visa for NZ?

Licence/Certification:

- Full NZ Drivers Licence (preferred)