Customer Service Representative

1 week ago

Hamilton, New Zealand Vector NZ Full time

Customer Service Representative - Fixed Term
- Full-time
- Department: Customer and Commercial
- Engagement type: Fixed Term - Employee

**About Us**
Vector Ongas is one of New Zealand’s largest gas retailers. We supply LPG gas cylinders safely and reliably to homes and businesses throughout New Zealand, with depots from Whangarei to Invercargill. In addition to bottled gas we also supply natural gas to the industrial and commercial market in the North Island.

Vector is a proudly Aotearoa-owned company, which operates a range of innovative businesses delivering energy and communication services to more than one million homes and commercial customers across Australasia and the Pacific. These services include electricity and gas connections, BBQ gas bottles, commercial and industrial solar solutions, high speed internet fibre, air and water purification and much more. Being part of a varied and interesting business opens the door for great career opportunities.

**About the Role**
**This is a 12-month fixed-term role covering maternity leave.**
Our Ongas Customer Service team based in Hamilton is all about the providing an excellent customer experience and growing Ongas’s residential and commercial customer base through exceptional customer service. Other key areas of responsibility include:

- Provide excellence in customer service to all customers and identify areas for continuous improvement
- Ensure customer service & billing databases are maintained with correct and updated information
- Liaise with the relevant parts of the business and service providers to investigate and resolve complaints promptly

**Who we are looking for**
You’ll bring some previous customer service or call centre experience. You’re a great communicator and have the ability to communicate effectively with both internal and external customers. You will also bring the following:

- Billing, credit and service processes experience
- Ability to handle customer complaints
- Strong computer skills - Word and Excel
- Attention to detail and accuracy in processing documentation
- Personal resilience, positivity and enthusiasm

**What we can offer you**
We take pride in our vision and values, working together to create a new energy future.

You'll be joining a dynamic company that provides the ideal career environment for individuals with high calibre experience and skills. You'll be offered a competitive salary and the opportunity to grow your skills and make a real difference in a supportive, high-performing team.

Vector engages a workforce made up of individuals with diverse skills, values, backgrounds and experiences. Vector respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion.

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