Service Coordinator

23 hours ago

Wellington City, New Zealand Healthcare of New Zealand Full time

**Who are we| Ko wai matou?**

Solora is a service coordination and provider network management organisation that provides services through a network of quality health and rehabilitation service providers. Services are centrally coordinated by a team of skilled registered health professionals experienced in restorative care, rehabilitation and sensitive claims - and then delivered by a diverse network of providers with the experience and resources to meet specific client needs

**Why Us | He aha ai matou?**
- Solora is part of HealthCare NZ, the country's most experienced provider of health and disability services in home and community settings
- We support and empower New Zealanders to live independently in their communities
- We are a national organisation who supports personal development for all our staff and we value the amazing work they do
- Flexible work environment
- Mentorship Programme

**About the role | He korero whakamarama mo tenei turanga**

The role works with clients, the Solora team, provider networks and funders by managing all service delivery enquiries and any issues to ensure all processes are completed in a professional, efficient and confident manner at all times.
- Maintain and build excellent Client relationships
- Referrals received are entered and processed accurately, in a timely manner.
- Consistently meet referral and admin processing requirements in a timely manner.
- Ensure contractual and operational goals are achieved according to the service requirements.
- Document customer complaints, compliments or any clinical or operational issues in line with Solora quality improvement process.
- Maintain accurate legal documentation and data entry for all client contact

**What you will bring | Nga tohungatanga mo tenei turanga**
- Previous experience in administration or customer service experience
- Exceptional client focused approach and attention to detail
- Demonstrated experience in the field of health, including community health services
- Experience with the patient management systems and client contact experience.
- Excellent communication skills (verbal and written)
- Capability to build relationships with key stakeholders/clients at a senior level
- Thinking skills and ability to look at the long-term big picture while managing day-to-day decisions
- Ability to work effectively in a team and as well as autonomously and under pressure
- Knowledge of community health or rehabilitation service delivery would be desirable

**_ All applicants must be a NZ Resident/ Citizen or have a valid NZ work permit._

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