Key Account Manager

**Role Purpose**:

- To develop, service and support effective sales strategies designed to maximise profitable opportunities within the Groups Regions.
- To maximise profitable sales opportunities from designated customers for the group.

**Key Relationships**:
The Key Account Manager will work closely with and maintain strong positive relationships with:

- Branch Manager
- Group Managers
- Key Account Managers
- Branch Staff
- Designated customer contacts
- New & potential business and clients

**Key Objectives**:
The Key Account Manager is responsible for:

- Assisting in achievement of annual budgeted sales targets and margins
- Management of allocated accounts
- Maximizing sales opportunities across the group as a whole
- Maximizing sales potential of any designated clients allocated to the role
- Identifying new opportunities that align with strategic planning

**Key Accountabilities Include**:

- Developing and assisting with sales strategies
- Developing good call cycles, client relationships and collection of relevant information to the Group
- Setting sales goals and targets on past performance, and projecting future performance
- Enhance, encourage and help develop the Redpaths Workmate brand and associated tools with combinations of training and selling out
- Facilitation of achievement of annual sales budgets K.P.I’s and targets
- Ensure systems are in place to identify new potential customers and new market opportunities
- Ensuring that the Company has knowledge of the potential business volumes of all existing, new and potential clients through use of the Company CRM system
- To ensure timely effective solutions for all clients
- Support marketing initiatives including new product launches and develop regional marketing to support sales activities
- Driving a solid customer service attitude
- To compliment and assist with the overall strategic goals
- Ensuring that the sales channel works cross functionally with other channels. (For example, they collaborate with marketing to generate new lead sources and expand the target customer base, or with product and technology teams to make sure customer needs are met).
- Any additional tasks deemed necessary by your direct report

**Skills Required**:
To perform the responsibilities listed and achieve success in the role, the Key Account Manager will demonstrate the following skills:

- Ability to build relationships with peers, cross-functional counterparts, and upper management; Commitment to helping others be successful.
- Ability to unite a team under a shared vision and know what motivates each member
- Understanding clearly pricing, margins, and discounting impacts.
- The ability to prioritize and effectively manage time
- Working knowledge of Microsoft Office 365, E.R.P system and associated software tools
- The ability to work quickly to tight deadlines under pressure
- Ability to communicate information effectively to a wide range of internal/external contacts and the appropriate business channels

**Values and Behaviours**:
To perform the responsibilities listed and achieve success in the role. Sales Representatives will demonstrate the following values and behaviours:

- Respect: We will demonstrate consideration, care, concern and convey our understanding for others needs or situations in a respectful manner, this includes staff, customers and suppliers There will be collaboration and an understanding of others as core elements of all roles.
- Positive Relationships: We listen first and speak second. We do not chastise in public or private. We are aware and clear of the message we transmit to our team, clients or suppliers, how it’s delivered, and how it’s perceived. Communication will be delivered in a professional, open and transparent manner, we will build strong relationships with internal and external customers alike. We are committed to helping others be successful. We want a united motivated team under a shared vision.
- Trust & Integrity: We never ask anyone to do something immoral, illegal, or something that goes against a company’s core values. Empathy and ability to understand customer viewpoint and that customer service is core to our being.
- Accountability: Employees will be empowered to make decisions and act as they see appropriate within guidelines. Mistakes will be managed, and employees supported to learn from these.

**Policies and Procedures**:
Redpaths has developed policies and procedures to guide employee’s behaviour in respect to a variety of employment related matters. It is an obligation of your employment with Redpaths that you adhere to these policies and procedures. All employees have access to these policies and procedures which are held on the R. Redpath Limited BambooHR system.

**Goals and Objectives**:
As part of the annual performance appraisal process, individual goals and objectives for the year will be established and agreed upon with your direct report. The employee’s performance in res