Station Support Officer

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change.

**Frontline Station Support Officer**
- **Based at Hamilton Central Police Station**:

- **Band D**:

- **Police Employee**:

- **Permanent - Full Time**:

- **NAV**:

- **JR 5511583**

**E tu ki te kei o te waka, kia pakia koe e nga ngaru o te wa.**
- Stand at the stern of the canoe and feel the spray of the future biting at your face _

**Mo te tunga | About the role**

Station Support Officers (SSO) are pivotal to the efficient and effective delivery of front counter and back-office services within a police station.

The role of Frontline Station Support Officer is to provide customer service for our Front Counter based at the Hamilton Central Police Station. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately, this accounts for around sixty percent of the SSO role.

**Key Accountabilities**:

- Dealing with challenging circumstances in a customer services environment
- Managing challenging situations involving members of the public in a professional, respectful, and empathetic manner.
- Recording of complaints from members of the public, answering general inquiries and performing reception duties such managing contractor / visitor access.
- Strong Organisational skills with the ability to multitask.
- Typing speed and accuracy.
- Excellent verbal and written communication skills
- Available to work on Weekends and Public Holidays on request

**He aha taau e kawe mai | What you'll bring**

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
- Outstanding customer service skills and the ability to work hard in a team environment
- Prioritise workflow
- Manage time effectively to complete multiple files and meet deadlines
- Professionalism - Taking pride in representing Police and making a difference in the communities we serve
- Supportive of one another - Supporting our colleagues across every function and level of Police

**Whakaritenga motuhake | Special requirements**
- Must complete and pass, a typing test (of at least 30 words per minute, with at least 70% accuracy) if successful to the interview phase

This role is **Individual Contributor/Emerging Leader**level. You can refer to Indicators for Success for further information on the requirements

**To view the position description for this role please copy and paste this link into a new browser**:
**Mo tatou | About us**

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

**_To view more detailed information about our recruitment process along with further details about requirements please click below link:_**

Applicant Information Pack (External)

**Utu a-tau | Salary**

This position is covered by a collective agreement and salary will commence between $ $69,337 and $72,430 dependent on skills and experience relevant to the role.