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IT Helpdesk Administrator

2 weeks ago

Auckland City, New Zealand Ember Korowai Takitini Full time

**IT Help Desk Administrator**
- **Permanent, Full time (40 hours per week)**:

- **Monday - Friday, 8:00am/8:30am - 4:30pm/5:00pm**:

- **Office is based in Otahuhu, Auckland**

**Ember Korowai Takitini**:
Ember Korowai Takitini blends professional expertise and lived experience to offer a range of services and supports for anyone with mental health, addiction, or intellectual disability needs

At Ember we support people to live the lives they choose, and we challenge the systems that hold them back.

We desire a society that better understands and responds to mental distress, addiction, and intellectual disability

**Ember**:

- Offers additional leave - Recreation days, study leave
- Provides a comprehensive Health & Wellbeing programme, including health checks, flu vaccinations and Employee Assistance Programme (EAP) and more
- Provides training opportunities for upskilling, personal & professional development, and career progression.

**Role**:
We are looking for an IT Help Desk Administrator to be the first point of contact and to provide first level IT support to Ember employees.
- Have the scope to include assisting with the operation and maintenance of all computer systems as well as project support for specific IT projects.
- Have the aptitude, willingness, and commitment to continue advancing their IT knowledge base by studying relevant topics both in the work environment and independently.
- Identify and escalate situations requiring urgent attention and inform management of recurring problems
- Research questions using available information resources
- Assist and train (where required) Ember employees on how to use their laptop and mobile phones.
- Monthly checks on all laptops
- Stay current with system information, changes, and updates
- Assist in various IT projects
- Provide basic IT performance reporting as directed
- Manage the guest Wi-Fi and create one-time password for external people

**You will**:

- Relevant New Zealand IT experience in a similar/identical role
- Diploma in system administration or Graduate diploma in networking (or currently studying)
- Microsoft certification or working towards it
- Strong knowledge of Microsoft operating systems and networking technologies such as DHCP, VLAN, DNS and Routing.
- Ability to work as part of a team and without supervision.
- The ability to communicate confidently verbally and in writing with internal and external stakeholders
- Full NZ Drivers Licence
- New Zealand citizen or resident.

**Vaccination**:

- Up to date CV prepared
- Cover Letter detailing
- Why you’re interested in the role?
- What skills, competencies and experience you bring to the role?