Platform Solutions Practice Lead

**Company Description** About Us**

Here at WM New Zealand Ltd we do much more than collect residential or commercial waste. We are New Zealand’s leading resource recovery, recycling and waste management provider who are committed to safeguarding our beautiful environment. This is done through sustainable management of our valuable resources. Put simply, sustainability is what we do
**Job Description** About the Role**

The Platforms Solutions Practice Lead plays a dual role in leading a team of technical specialists and developers while also actively participating in technical tasks. They are responsible for ensuring the effective development and support of our platforms. Approximately 40% of the time will be spent on leadership responsibilities, with the remaining 60% dedicated to direct technical work within the team.

At WM New Zealand, we believe in fostering a dynamic work environment where innovation thrives. We’re not just looking for a team member—we’re looking for someone who will take ownership of their role and drive meaningful change. Here, you’ll be part of a collaborative team that values your insights and expertise.

**Key responsibilities**:
Team leadership (40%):

- Provide guidance, mentorship, and support to a team of technical specialists and developers
- Set clear objectives and performance expectations, conducting regular performance reviews aligned to WM’s Performance Enhancement Programme (PEP)
- Facilitate team meetings and ensure effective communication of priorities and best practices
- Foster a collaborative, innovative, and inclusive team environment
- Coordinate team efforts, prioritise projects and support requests, and allocate resources to ensure the timely and efficient completion of tasks
- Act as a point of contact for escalations and resolve any conflicts or technical challenges

Technical Responsibilities (60%):

- Engage in the design, development, and optimisation of platforms, ensuring they meet the highest standards of reliability, scalability, and performance
- Troubleshoot and resolve complex technical issues in a timely manner
- Implement best practices in platform development and support, ensuring compliance with security and data protection standards
- Collaborate with other departments and stakeholders to align platform development with business goals
- Contribute to the continuous improvement of the development and support processes, and the team's technical skillset

**Qualifications** To be successful in this role you must have**:

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
- Minimum of 5 years of experience in a technical role, with a focus on platform development or management
- Experience with ERP and CRM platforms advantageous
- At least 2 years of experience in a leadership or supervisory position within a technical team
- Exceptional analytical and problem-solving skills with a data-driven approach to decision-making
- Excellent communication and interpersonal skills
- Demonstrated ability to lead, motivate, and manage a diverse team of technical professionals
- Strong analytical and problem-solving skills, with a focus on delivering results
- Adaptability and a proactive approach to learning new technologies
- Strong organisational skills and attention to detail
- Ability to foster a culture of collaboration and continuous improvement

**Additional Information** What’s in it for you.**
- Competitive salary commensurate with experience
- Opportunities for professional development and career advancement.
- A supportive and inclusive work environment that values diversity and encourages work-life balance.
- The opportunity to make a meaningful impact by contributing to sustainability and environmental conservation efforts.

WM is an EEO employer and promotes drug and alcohol-free workplaces.

You must be in New Zealand and hold a current work visa/residency or NZ citizenship.