Consumer Experience Administrator

This exciting role within Te Whatu Ora Te Pae Hauora o Ruahine o Tararua MidCentral provides an opportunity for a person with a passion for quality and consumer experience to work with like-minded individuals. We currently have a position available in our Consumer Experience team.

**Mō Tātou - About Us**
Te Whatu Ora Te Pae Hauora o Ruahine o Tararua MidCentral provides healthcare services to over 180,000 people across the Manawatu, Horowhenua and Tararua regions. With a large hospital campus at Palmerston North, we also provide key health care and support services to our local and neighbouring communities. We are one of the Manawatu’s largest employers with over 2800 staff.

We are part of Te Whatu Ora - Health New Zealand, the overarching organisation for New Zealand’s national health service. Te Whatu Ora leads the day-to-day running of the health system, with functions delivered at district, regional and national levels.

We are committed to upholding Te Tiriti o Waitangi and providing culturally safe care. We aspire to having a workforce reflective of the communities we serve and achieving equitable outcomes for all.

**He Kōrero mō te tūranga - About the Role**
The Consumer Experience Administrator is an essential part of our team, helping us deliver quality service to our patients and whānau. They work as part of a team under the direction of the Consumer Experience Lead. A typical day can involve receiving and processing feedback from our consumers and their whānau, assisting with enquiries, arranging meetings and generally helping to keep the Consumer Experience function running seamlessly. With support from the other members in the Consumer Experience and wider Quality and Innovation team, the Consumer Experience Administrator ensures that our services are set up to provide the best experience for our patients and their whānau.

The Consumer Experience Administrator will also be responsible for facilitating the effective functioning of the Consumer Council, to act as a resource to the council chair and to provide coordination and administrative support to projects and initiatives being led by the council. The role ultimately supports Te Whatu Ora Te Pae Hauora o Ruahine o Tararua MidCentral to ensure consumers actively participate at all levels of the organisation to help improve health outcomes of our community.

It's a busy, rewarding, and varied role that makes a huge contribution to our patients and whānau wellbeing.

The provision of an excellent consumer and whānau focused administrative and office management service will support Te Whatu Ora Te Pae Hauora o Ruahine o Tararua MidCentral and the Consumer Experience team to achieve a person and whānau-centred model of care, where patients are partners in their own health care.

If you have no previous experience in health care, working for us will mean that you can really grow your healthcare experience. If you have worked in a service industry before, you’ll have the opportunity to build on your current skills.

You’ll be supported by a great orientation package, ongoing education, and an experienced mentor. We are committed to supporting your development by helping you to deepen and broaden your skills. There is potential to advance your career in our thriving health care environment.

**He korero mōu - About You**

**Ko o tatou painga - Our Benefits**
- In-house learning and development
- Highly rewarding role and opportunity to make a difference
- Become a valued member of the Quality and Innovation team
- Discounts with local businesses: Staff at MidCentral Advantage Scheme (SMASCH)
- Annual staff reward and recognition programme
- Free flu vaccinations

**Me pēhea te tuku tono | How to apply**

MidCentral actively seeks Māori into our workforce to reflect the community we serve. We strive to be a place where people love to work and learn. We aim to develop a diverse team that reflects the communities that we serve and we welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.