Ground Operations Manager

2 weeks ago

Mangere, New Zealand Texel Air Australasia Full time

**About us**

**About the role**

The Ramp Manager manages the day-to-day ground operations of our aircraft. The Ramp Manager ensures that our ground handling is delivered safely on time and consistently in line with Texel Air policies and procedures.

**Key accountabilities of this role include**:

- Consistently deliver highest possible level of customer service
- To pro-actively oversee Texel Air Ramp Operations by forward planning and taking responsibility for the job-in-hand
- To report all Ground Handling incidents/accidents and concerns using Texel Air’s Centrik reporting system.
- Briefing staff on Texel Air expectations and on relevant Ground Handling SOP’s.
- To develop strategies and recommend proposed changes to the current ramp and technical ramp processes where safety or performance issues have been observed.
- Identify hazards and possible safety or security risks and develop plans to reduce them.
- Oversee all Loading/Unloading Staff ensuring that all aircraft loading and unloading operations are carried out as efficiently as possible.
- Develop staff through capability development and coaching.
- Lead continuous improvement projects to improve work safety or security.
- Lead organisational change management.
- Modify ramp and technical ramp operations to align with technological changes, compliance changes and airlines expectations.
- Plan strategies to communicate changes to Standard Operating Procedures (SOPs).
- Propose initiatives to enhance work productivity and innovation.
- Recommend new products and services.
- Work with airport agencies to enhance ground handling services standards and expectations.
- Liaising with external stakeholders and being the point of contact for key stakeholders regarding Texel Air Ground Operations.
- Attending meetings with external stakeholders, such as the airport safety committee etc.

**To be considered for this role you must be able to demonstrate the following essential skills and experience**:

- Ramp Management Course Training Qualification is desirable.
- Dangerous Goods Course Training Qualification is desirable.
- Safety Management System Training Qualification is desirable.
- Working knowledge of GSE and ULD’s, is desirable.
- Proven experience in the aviation industry - primarily operational, but also commercial
- Previous experience managing a team of people and third-party
- At least 10 years experience within airport/ground handling operations, preferably from the cargo handling side

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