Field Engineer

Our Purpose
Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

The Nuts and Bolts

Why You Want to Join Us - Our Team and Culture, Benefits, Career Growth and Flexibility
We are local at heart, yet world-class in capability. We’ve managed to maintain our local family feel whilst expanding globally across Australia, ASIA, US and the UK. In the regions we continue to grow and actively support local workforces and their families, and we are focused on being a great place to work to facilitate an environment that encourages our employees to strive to imagine what’s possible, challenge the status quo and put forward fresh, diverse thinking. For our employees, this results in such fantastic perks as:

- SALARY - A competitive salary package with annual performance reviews with the goal of taking care of and retaining the best talent.
- BENEFITS - Amazing benefits such as free Healthcare and Life Insurance from leading providers and access to online training portals to help you gain any industry certificates that you might want and we even cover the examination costs if you pass
- DEVELOPMENT - Due to our strong focus and dedication towards employee development, we have the aforementioned in-house training plus our meticulous ‘career framework’, which helps map the next steps of your career and what you need to do to get to where you want to be.
- OPPORTUNITIES - Having a large scale, globally respected IT organisation on your resume will do wonders for your prospects, and with a 7000 strong workforce, there are many long-term opportunities to progress within.
- FLEXIBILITY - A supportive and flexible working environment in up-to-date modern workplaces with a 37.5 hour working week and scope for remote or hybrid working.

**About the Role**:
The Field Engineer role is responsible for providing highly visible general service and support to customers in either a field or on-site capacity. You will be primarily supporting the IT and business critical hardware assets on-site at one of our customers locations so excellent communication, customer service and professionalism will be key strengths along with your technical ability. The work will be shift based, with rosters covering 24 hours and 7 day a week operation in a 3 on, 3 off model with 12-hour shifts.

**NOTE**: This role is only open to current NZ Citizens and Residents and only for those with a current NZ Drivers License

**What You’ll Do**:

- Onsite support based primarily at customer location (Auckland) - valid NZ driver’s license is required
- Shift based work - roster of 3 days on/3 days off, 12 hour shifts of varying time slots
- Install, support, troubleshoot and repair public-facing end-user devices, complex equipment and systems including PC, tablets, thermal printer and kiosk hardware
- Undertake daily preventative maintenance tasks in accordance with agreed schedules
- Manage customer relationships, understanding specific client requirements and feeding back to Datacom to support their needs
- Own incidents, requests, and hardware Move, Add and Change (MAC’s) assigned to their Service Desk queue where an engineer is required to attend site
- Review and approve operational quality of system equipment

**What You’ll Ideally Bring**:

- Previous experience in a similar role that allowed you to build and develop your wide range of IT skills and knowledge
- Be willing to work flexible rostered shifts that will include weekends and public holidays
- Excellent hands-on experience with PC’s, Laptop’s and Windows Tablet hardware that will allow you to build, configure, install, setup and repair devices
- Experience with Thermal Printer troubleshooting, and repair would be desirable
- Worked with a variety of LAN technologies including cabled local area networks, Wi-Fi networks.
- Great customer service focus and excellent interpersonal skills

**What You'd Desirably Bring**:

- Experience of technical support of Windows and Microsoft Office products and deployments, as well as theirs and other on-line services including M365, Teams, Azure, AD, Exchange,
- Experience of deployment and management tools Intune and Autopilot
- Current Electrical Registration