Manager - Service Design

**The Opportunity**:
Te Tāhuhu o te Mātauranga (Ministry of Education) are building on and establishing a team that is going to help deliver the future state of the education system in Aotearoa New Zealand, outside of the core curriculum. The programmes will be getting close to the front line of education - getting into the schools right across the country. It's our priority to understand our users - teachers and school employees, what’s working well and the challenges they face to design new or augment existing service lines, and deliver better education outcomes for Aotearoa New Zealand.

Te Pou Ohumahi Mātauranga | Education Workforce group was created in October 2021 and now comprises Payroll, Employment Relations, Education Workforce Supply and Leadership, and the newly established Service Design and Implementation Group. There have been many changes, advances and challenges since then, and now there is an opportunity to join the incredibly passionate Service Design team that is responsible for leading this mahi (work) to influence, shape and embed the next phase of this meaningful journey.

This is an opportunity to be part of a talented team that is focused on being an enabler for kaiako, kaimahi and ākonga within the education sector in Aotearoa New Zealand, through user centric thinking and ways of working.

**About the role**:
The Manager

**As the Manager - Service Design you will**:

- Lead a team of service designers embedded and working in multidisciplinary product and programme teams, across all the touchpoints that make up the service, design services, processes, systems and supports that are meaningful, accessible, inclusive, and secure, for the users in the sector.
- Guide and mentor the team and seek to support and motivate them to progress, setting clear set of expectations and putting place development plan, defining and directing their career paths, identify training needs, and do their best work for them, the team and the Ministry.
- Identify stakeholders and assess their needs and support the development of business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.
- Define and monitor the overall service design performance on quality and development standards of the group.
- Collaborate across the Ministry to lead and manage plans and workflows, incorporating technical expertise as needed to deliver improved services and outcomes.

**The Fit**:

- Significant experience of designing and improving both new and existing services, including research, experimentation, rapid prototyping, testing, and iteration.
- Deep understanding of core service design capabilities, and you’ve applied and adapted them to the reality of operational contexts, valuing small iterations as much as big picture strategy work.
- Strong communication and presentation skills and fluent in explaining complex design decisions and implications to specialist and non-specialist audiences alike.
- Expertise in digital design, including user interface (UI) design or user experience (UX) design, interaction design, and information architecture.
- Familiarity with responsive design and designing for accessibility.
- Experience with digital transformation projects.

**Are you ready for this challenge?**

Ideally you will have a sound knowledge of government and public sector processes with a high degree of initiative, and an innovative and conceptual thinking style.

Your leadership style will include highly effective problem analysis and solving skills at a level required to work through issues of considerable complexity, and the judgment to select and apply/recommend appropriate decisions.

**REF: 14796**
- Muy Lov Delivery Lead - Permanent
- 021 428 851