Manager, Service Design

Keen to lead a busy, high-performing, outcomes-focused team?'
- Work alongside managers and teams to design and develop whānau-centered interventions'
- Permanent role, centrally located opposite Wellington train station'

About the role | Mō'te'tūnga' We are looking for a Manager to head up one of two Service Design and Operational Policy teams. Our teams sit within the Solutions Design and Implementation group, which is responsible for designing the detailed policy, legislation, funding settings and tools needed to achieve our system priorities.' Service Design and Operational Policy is a highly motivated and collaborative branch with a focus on developing advice, operational policies and solution designs that will deliver on our core work programme. This includes working to prevent and reduce homelessness and providing housing and support services for vulnerable New Zealanders. We establish programmes and services that deliver housing from transitional and public housing through to affordable housing and beyond. All this helps work towards our vision that everyone has a place to call home.' As a Manager, you will: '
- Lead a team, and develop and deliver a workplan, programmes, projects and initiatives, ensuring that activity within Service Design & Operational Policy is aligned to organisational priorities'
- Contribute to the development of priorities and relevant work programmes'
- Ensure sustainable and future-proofed services and solutions are developed that deliver on policy intent or Ministerial direction, while maintaining an understanding of people and system impacts.'

This role works alongside system policy, programme and delivery managers and teams to ensure the operational policies, solution designs, and their implementation plans are fit-for-purpose and will achieve the expected outcomes for the housing and urban system. You will ensure whānau-centred design methodologies are developed and adopted - where the people and communities we are trying to help the most are front-and-centre in the design of our interventions.' The work is varied and can include providing Ministers with high-quality advice and updates on delivery and implementation of initiatives or key matters of interest through to engaging with sector bodies on what is working on the ground.'It's exciting work where no two days are the same and you can quickly see the impact of your work making a tangible difference in the housing system.' ' With the right attitude, experience and commitment to both long
- and short-term goals, this role is an exciting opportunity to work across our organisation and the public sector, to help address some of the most pressing issues facing New Zealand society today.' Salary range for this role is $150,821 to $212,924.' 'Ō'wheako, ō pukenga | About you' To thrive in our busy, challenging and changing environment, you will be adaptable, flexible and resilient, and you will bring our values to life as we work together to deliver change for Government.' 'You will be committed to strengthening the Māori-Crown relationship, and to growing your knowledge and use of Te Ao Māori, Te Reo, Tikanga Māori, Te Tiriti o Waitangi, and Māori values and perspectives in your work, while supporting others to do the same.' ' To be successful in this role, you will have: '
- Proven people and operational leadership experience, ideally in the public service'
- Sound business acumen, with proven experience developing and delivering plans and processes that are aligned to organisational priorities, and driving change'
- A proven ability to build and lead inclusive and diverse teams, and create a safe, positive, and thriving workplace environment'
- Sound knowledge of government and public sector processes'
- A track record of making quality decisions within your area of responsibility'
- A proven ability to identify trends, risks, and opportunities, navigate issues and solve problems'
- Strong interpersonal and communication skills, with a proven ability to build and leverage relationships and partner with colleagues and others across the public and private sectors to achieve shared outcomes.
- Flexible working policy to give work/life balance'
- Engaging employee-led people networks that celebrate diversity, provide safe spaces, and encourage thought-leadership'
- Close to the Wellington Central railway station, recently refurbished office space and cloud -based technology that allows for joined up, cohesive collaboration'
- Wellbeing initiatives, tools and courses, and a discounted health insurance scheme'
- Open minds - we aren't afraid of change and encourage fresh approaches and ideas from people who want to make a difference'
- We work to make sure the aspirations of whānau, hapū and iwi are enabled'