Service Designer

**Company Description**:
Ko tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao.

Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou.

He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha.

Kei te whakawhanake mātou i ā mātou mahi ake, i ngā ara hoki e whai hiko ai a Aotearoa, kei te kōkiri kia tukua te hiko tukurua, ā, kei te whakaputa i tētahi wheako matihiko mō ā mātou kiritaki kāore anō kia kitea i tēnei whenua.

He tīma kotahi mano mātou nō ngā hau e whā, e ngākau nui ana ki ā mātou mahi, e aroha ana tētahi ki tētahi, e ako ngātahi ana, e whakapono tahi ana ki ā mātou tikanga ārahi: mā te manaaki kia toa, ka mana te katoa.

Contact Energy believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power, mobile, and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered, leading the charge on renewable energy and digitising our ways of working in ways not yet seen here. A team of 1000+ from all walks of life who love what we do, look out for each other, and learn from one another every day, we’re stoked to be guided by our tikanga: we touch lives to make life better.

We’re all about making energy easy and awesome for our customers. We're a team of forward-thinkers and innovators, always looking to leapfrog the market and deliver top-notch experiences. Our Digital team is at the heart of this mission, constantly designing, building, and optimizing products and services to drive growth and delight our customers. Recently, we've won awards for our customer experience initiatives, and we're excited to keep pushing the envelope in our Generation and Corporate functions.

**Kōrero mō te tūranga | About the role**

We're on the hunt for a Service Designer to join our squad. This role came about because we need more hands on deck to support our Digital Generation and Corporate Productivity programs. You'll be diving into discovery activities, mapping out user journeys, and ensuring our solutions are user-centered and efficient. You'll be the go-to person for service design, running workshops, building relationships, and turning insights into actionable plans.

Your work will enhance the user experience and ensure our digital products meet user needs. You'll support our business strategy by delivering data driven, user-friendly recommendations.
- Conduct user research (interviews, surveys and observations) to gather insights, and help interpret data to support business decisions.
- Create prototypes to test and refine ideas.
- Visualise processes and journeys, identifying pain points and opportunities.
- Facilitate workshops and co-creation sessions.

**Qualifications**:
**Ko wai koe | About You**

We're looking for someone who's creative, detail-oriented, and a great communicator. You should have experience in service design, user research, and usability testing. Proficiency in tools like JIRA, Confluence and Miro, is a must. If you have experience with design tools like Sketch, Figma, Adobe XD and working within a design system, that's a bonus We're also looking for someone with strong problem-solving skills and a non-perfectionist mentality - we value quick, effective solutions and insights over perfection.

**What's in it for you?**
- Innovative Projects: You'll get to work on cutting-edge projects that make a real impact on our business.
- Talented Team: Join a collaborative, award-winning team that values your input and expertise.
- Growth Opportunities: We're big on personal and professional development, so you'll have plenty of opportunities to learn and grow.

**Additional Information**:
You'll dive into impactful projects right from the start. Our team values open chats, healthy debates, and constructive feedback. We’re all about flexibility and making sure you have the support you need to shine in your role.

Contact is not a place you’ll stagnate. We are growing and offer superb learning and development opportunities along with a bunch of other perks like free health insurance cover, better-than-your-average leave, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail-blazing parental leave policy, discounts on Contact Energy products_, _and more.