Systems Support Analyst

2 weeks ago

Auckland City, New Zealand RWA Technology People Full time

Work for a client that helps with career progression and development
- Auckland CBD location
- Hybrid work environment

**Description**:
Our client is looking to fill multiple Systems Analyst roles as their team is expanding and they are on an exciting upward trajectory. This role is hybrid with 3 days in the office and weekends is work from home. They have a 4-day work week pattern - 4 days on/ 3 days off.

This role is ideally suitable for someone who wants to learn and grow within an organisation and is flexible with their time. If you are looking to advance your career and are looking for a long-term role, then this would be the right opportunity for you

This role also comes with great
**benefits** such as health insurance, income protection insurance, kiwi saver, fitness reimbursements, wellbeing initiatives etc.

**What you will be doing**:

- Provide Tier 1/2 Service Desk services to our customers as part of a rostered team (only day shift)
- Manage major IT incidents from detection to resolution according to Major Incident Management protocol(s)
- Monitor incident and service queues and ensure tickets are progressed in accordance with agreed operational level procedures

**What you will bring**:

- Approximately 3 years overall industry experience
- Strong communication skills and stakeholder management
- Experience with incident, change or problem management processes
- Ability to work on a rotational shift basis, on weekends, and outside of typical business hours
- Strong analytical skills
- Experience in geographically spread technology support organization
- Experience in supporting remotely located end users, VIPs, systems
- Basic knowledge of network and server infrastructure

Click
**APPLY NOW **if you meet the requirements.

Your interest will be treated in the strictest of confidence.

Job Reference: VD-3660215

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