Recruiting Applications Support Delivery Analyst

2 days ago

Auckland City, New Zealand Workday Full time

**Do what you love. Love what you do.**

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

**About the Team**

**About the Role**

Do you have the determination to continuously provide outstanding customer support? We have a unique opportunity within the Workday Support team for a person with vision, a passion for excellence and a track record of success. This is not a role answering questions - it's about digging in and coming up with solutions to a variety of time sensitive, operational critical issues - it's about passion, innovation and excellence in a fast-paced and dynamic organisation.

What would you do all day?
- Manage a queue of cases, prioritising issues based on severity and customer impact
- Solve complex problems, inspire change, and implement solutions
- Handle sensitive customer issues.
- Work with Product Managers, QA and Development to highlight customer processes, Recruiting methods, trends and identify areas for enhanced functionality and tools.
- Maintain your knowledge of new functionality and compliance changes.
- Use your energy, drive, adaptability and passion to perpetrate the positive vibes throughout the company.
- Participate in our 24/7 global coverage plan

**About You**

**Basic Qualifications**

**Other Qualifications**:

- Solid grasp of case handling processes and escalation procedures.
- Ability to balance multiple priorities and communicate across organisational boundaries.
- Excellent analytical skills and ability to come up with solutions / workarounds to sophisticated problems; Passionate about problem-solving and have strong analytical skills.

**Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

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