Customer Service Manager

2 weeks ago

Auckland City, New Zealand Integrated Control Technology Full time

**Location: Auckland, New Zealand**:
**Role Type: Permanent, Full-time**:
We are looking for a passionate and inspiring leader to step into the role of Customer Service Manager at ICT's global headquarters right here in Rosedale on the North Shore.

**How you’ll make an impact**:
As the Customer Service Manager, you will be responsible for leading our Customer Service and Dispatch teams. You will be tasked with driving engagement throughout the team, supporting a high performance culture, and ensuring the delivery of world class experiences for our customers.

**What the role involves**:

- Lead and mentor a team of talented CSR's.
- Monitor, manage, and streamline the customer lifecycle - ensuring excellent level of customer service is maintained at all stages.
- Build staff engagement across the team, ensuring all members understand their purpose and feel connected with the common goals and vision
- Analyze customer feedback to identify and deliver process improvements, driving value to the customer along with initiating process improvements, streamlining workflows.
- Weekly dashboard reporting to CCO.
- Be a senior ambassador for CX, role modeling ICT's values.

**Learn more about these here**

**You'll be a great fit if you**:

- Have 3 years or more in a similar role with demonstrated leadership experience and ability.
- Possess prior business operations experience and a people and customer focused mindset.
- Have expertise in Salesforce, SAP S/4HANA, along with Microsoft Office
- Can bring a successful track record of previous people management.
- Are a confident decision maker with high attention to detail, along with an analytical nature.
- Are a superb communicator.
- Have domain experience ideally in security/access control or manufacturing.
- Have the ability to work under pressure and to tight deadlines maintaining a high level of motivation.
- Hold a Bachelors' degree or higher qualification.

**ICT **offers a unique, friendly and professional team environment with personal growth and career development on offer for the right person. Our diligent teams are committed and hard-working, but we like to ensure we have fun too. We have an active Social Club with regular extra-curricular events, and offer many benefits including subsidised gym memberships, onsite yoga, fruit boxes (twice weekly) and onsite massages once per month. Our modern staff lunchroom has arcade games and table tennis, a great location for our fun monthly staff social events

Only applicants with the right to work permanently in New Zealand will be considered for this position. Successful applicants will be required to consent to police checks.

  • Customer Service Representative

    6 days ago

    Manukau City, New Zealand Service Foods Full time

    **Service Foods Auckland is seeking motivated and customer-focused individuals to join our team as a Customer Service Representatives.** **About the Role**: In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You’ll use Salesforce...

  • Customer Service Representative

    2 weeks ago

    Manukau City, New Zealand Service Foods Full time

    We are seeking an experienced and reliable Customer Service Representative to join the Night Shift Team at our Auckland branch. **Mō te tūranga mahi | About the role** As a Customer Service Representative at Service Foods, you will be the primary point of contact for our customers, managing inquiries, processing orders, and resolving issues. Using...

  • Customer Service Representative

    5 days ago

    Napier City, Hawke's Bay, New Zealand service foods Full time NZ$45,000 - NZ$55,000 per year

    Service Foods Napier is seeking a motivated and customer-focused Customer Service Representative to join the team.About the Role:In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You'll use Salesforce (CRM) and Sage (ERP) systems to...

  • Customer Service Team Leader

    2 weeks ago

    Manukau City, New Zealand Service Foods Full time

    **We are looking for a reliable and motivated Team Leader to oversee our Night Shift Customer Support Team at our Auckland branch.** **Mō te tūranga mahi | About the role** In this role, you will provide hands-on leadership to ensure a high-performing, customer-focused work environment. Your guidance will be instrumental in driving efficiency, accuracy,...

  • Customer service representative

    5 days ago

    Auckland, New Zealand Service Foods Ltd Full time

    Service Foods Auckland is seeking motivated and customer-focused individuals to join our team as a Customer Service Representatives. About the Role: In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You’ll use Salesforce (CRM) and...

  • Customer Service Manager

    6 days ago

    Auckland City, New Zealand Sky cleaners Limited Full time

    We are seeking a motivated Customer Service Manager to lead and oversee our customer service operations in a dynamic commercial cleaning business based in Auckland. Key Responsibilities: - Build and maintain strong relationships with clients to ensure satisfaction and loyalty. - Serve as the main point of contact for customer inquiries, concerns, and...

  • Customer Services Manager

    2 weeks ago

    Auckland City, New Zealand JACOBS DOUWE EGBERTS Full time

    Customer Services Manager - Supply Chain - Auckland - Full-time - New Zealand We currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team. As the Customer Services Manager you will lead and support your team of 5 Customer Relations Specialist overseeing and ensuring the delivery of exceptional customer experiences...

  • Driver / Customer Services - Auckland

    1 week ago

    Auckland City, New Zealand NZ Blood Service (NZBS) Full time

    Permanent Full time - Auckland - A role with a difference Are you an experienced Driver with excellent customer service skills looking for a role with a difference? **About the role** Working as part of our blood collection team, this is a unique role involving the safe transportation of staff, donors and products to and from collection venues within the...

  • Customer Services Manager

    2 weeks ago

    Auckland City, New Zealand JACOBS DOUWE EGBERTS Full time

    **Company Description** JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and...

  • Customer Service Manager

    4 days ago

    Auckland City, New Zealand I.F Full time

    Job Responsiblities: - Improve customer service experience, create engaged customers and facilitate organic growth - Take ownership of customers issues and follow problems through to resolution - Set a clear mission and deploy strategies focused towards that mission - Develop service procedures, policies and standards - Keep accurate records and document...