Duty Manager

1 day ago

Hawke's Bay County, New Zealand PHONE PALACE LIMITED Full time

**Job Title**: Duty Manager
**Location**: Leopard Hotel, Waipukurau
**Salary**: $26 - $28.00 per hour
**Employment Type**: Full-time, Permanent (Minimum 30 hours/week)

**About Us**:
Leopard Hotel is a well-established hospitality venue in the heart of Waipukurau, offering a welcoming environment for locals and travelers alike. We pride ourselves on delivering excellent customer service and maintaining a high standard of hospitality across our accommodation, restaurant, and bar operations.

We are currently looking for a motivated and responsible Duty Manager to join our team and assist in the smooth running of day-to-day operations.

**Key Responsibilities**:

- Support the Hotel Manager in overseeing daily operations across accommodation, bar, and restaurant services
- Supervise and train front-line staff to ensure quality service delivery
- Ensure availability of stock and supplies for all departments
- Maintain a clean, safe, and presentable environment at all times
- Provide excellent customer service and handle customer inquiries or complaints
- Manage shift schedules and delegate tasks as needed
- Ensure health and safety, hygiene, and licensing requirements are consistently met
- Open and close the venue as required and ensure security protocols are followed

**Skills and Experience Required**:

- LCQ (Licence Controller Qualification) and GM Certificate (or willingness to obtain)
- Prior experience in hospitality or customer service roles is preferred
- Ability to handle responsibility and multitask in a fast-paced environment
- Good communication skills and a professional, service-oriented approach
- Flexibility to work weekends, public holidays, and evening shifts as part of a rotating roster
- Reliable, mature, and committed to long-term employment

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